Information Representative

What You'll Do:

• Create a positive first impression for branch visitors by greeting them and maintaining a clean and organized entrance/lobby area. Ensures WOW Member Experience standards are achieved by contributing to a positive member service culture.
• Log in and track each member who needs assistance, and ensure the timeliness of their receipt of service.
• Establish rapport with members to determine service needs informs member of necessary documents required to process their requests and clearly communicates needs to MSR to reduce meeting time.
• Identifies “emergency” situations where additional staff is needed to assist members and maintain the workflow. Reports any slowdowns in providing service to members to appropriate member of management.
• Performs basic Member Service functions such as check orders, Debit card orders, account maintenance/transactions, and notary service.
• Ensures that additional products and services are provided to members to meet or exceed cross-sell goals and increase member product penetration.
• Ensures that brochures, rate boards and other marketing materials are current, appropriately stocked and available to members. 
• Assists branch with operational functions such as audits, reports, and other assigned projects.
• Maintain member confidence confidential and protects credit union operations by achieving and continuing knowledge of all products and services offered by the credit union.
• Demonstrates teamwork by exhibiting the following: contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy.

What You Can Expect:

• We believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Benefits and Perks

Employer-Paid Benefits:

• Health Insurance (only employee premium paid)
• Short and Long Term Disability
• Life Insurance and AD&D

Benefits:

• Dental & Vision Insurance
• Health Care and Dependent Care Flex Spending Accounts
• 401K Plan with match (based on length of employment)

Perks:

• Generous paid time off- Earn over 3 weeks of PTO during your first year of employment
• Holidays- 11 observed holidays in addition to paid time off
• Tuition reimbursement- Up to $5000 per year
• Performance based Incentive program

Salary : $5,000