Teller Supervisor II

What You'll Do:

• As needed, conducts all member transactions in an efficient and accurate manner, while complying with established policies and procedures, and applicable federal and state regulations.
  • Reconciles cash and negotiable items to meet established balancing procedures.
• Ensures that all requirements for fully servicing member requests in the teller areas are in place, to include but not limited to appropriate staffing, proper cash management, and communicating information to staff effectively and in a timely manner. 
  • Responsible for ensuring all control and security measures are in place and adhered to accordingly.
  • Ensures teller staff operates consistently within Robins Financial policies and procedures, state and federal laws and NCUA regulations to include favorable internal and external audits.
  • Manages branch cash, to include placing orders and shipments, servicing and balancing cash dispense machines, and balancing the branch cash daily.
  • Responsible for the timely and accurate completion of the Quarterly Self Audit to include: total branch cash, teller boxes, cash dispense machines (if applicable) and negotiable items such as corporate checks, traveler’s checks and money orders.
  • To ensure proper staffing, create and approve employee schedules, approve leave requests and authorizes overtime.

• In a supervisory role, providing on-the-job training, coaching and instruction to tellers in a professional and accurate manner.
  • Ensures that branch runs efficiently in absence of both Manager and Assistant Branch Manager.
  • Makes sound decisions and is able to resolve problems effectively, using independent judgment and authority.  Ensures decisions made are congruent with the goals of the credit union, using established policies and procedures.
  • Ensures that additional products and services are provided to members to meet or exceed cross-sell goals and increase member product penetration.
  • Directs and coordinates teller staff to ensure WOW Member Experience service standards are achieved by promoting a positive member service culture.
  • Demonstrates teamwork by exhibiting the following: contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy.
  • Communicates on a timely basis with management:  escalated member or employee issues, coordinate goals and objectives, or provide feedback from tellers.

What You Can Expect:

• We believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Benefits and Perks

Employer-Paid Benefits:

• Health Insurance (only employee premium paid)
• Short and Long Term Disability
• Life Insurance and AD&D

Benefits:

• Dental & Vision Insurance
• Health Care and Dependent Care Flex Spending Accounts
• 401K Plan with match (based on length of employment)

Perks:

• Generous paid time off- Earn over 3 weeks of PTO during your first year of employment
• Holidays- 11 observed holidays in addition to paid time off
• Tuition reimbursement- Up to $5000 per year
• Performance based Incentive program

Salary : $5,000