What are the responsibilities and job description for the Help Desk Tech position at Robinson Engineering, LTD?
Would you like the opportunity to join our team as a Help Desk Tech? At Robinson, you will have the opportunity to collaborate with a dynamic team and provide support as we continue to help our client communities. This position is based in our Frankfort office location however, it will provide support to multiple offices including Itasca and South Holland so at least 25% of the time may involve travel.
As a member of our team, you will work in a creative, family-like atmosphere where there is a priority on opportunities for growth, collaboration between teams and on making an impact by giving back to our communities.
Your New Opportunity
- Provide hands-on technical support for desktop computers, applications, and related technology for local site and remote users
- Install and test computer systems
- Respond to user inquiries and diagnose hardware, software, and operator issues
- Collaborate with vendor support to resolve technical problems
- Image, configure, and deploy new workstations
- Assist with on-boarding and off-boarding of users
- Perform timely hardware and software upgrades
- Set up, test and support audio/visual equipment for organizational events
Your Background and Credentials
- A high school graduate or equivalent
- Technical certification(s) or an associate’s degree preferred
- A minimum of three years’ experience in IT desktop support/client services
- Strong technical understanding of various hardware and software systems
- Excellent verbal and written communication skills
- Effective time management
- Must possess a valid driver’s license
Your Perks
You will find competitive compensation and robust benefits including multiple health insurance options with low premiums; company paid vision, dental, LTD/STD and life insurances; profit sharing and a 401(k) with a match.
You will enjoy other unique benefits like paid day off for you birthday; access to company condos in WI, MI and MO; annual family and corporate outings; wellness events; and gym membership and computer purchase subsidies.
You will be able to give back in the community through stewardship opportunities; paid time off for volunteering; annual drives for local non-for-profits and STEM partnerships with schools and student organizations.
You will have fun with your friends at work through various company events like family zoo days, happy hours, our annual softball game, monthly office events like National Pie Day (3.14), potlucks or showing your support for your favorite Chicago baseball team!
