What are the responsibilities and job description for the Desktop Support Technician position at Robustware?
Job Details
Title: Desktop Support Technician
Location: Cincinnati, Ohio 45202 (onsite)
Duration: Contract
Location: Cincinnati, Ohio 45202 (onsite)
Duration: Contract
Job description
Skillset
Minimum 1.5 yrs. hands on experience as deskside/Onsite support/local IT engineer
Experience in Providing Hands & feet Support for Network and Datacentre Equipment's/Devices CCNA or Equivalent experience / knowledge
Strong Microsoft Operating System installation(Win 7 & Win10/11) and troubleshooting skills
Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
Strong desktop support knowledge including hardware, software, and networking concepts PC / Laptop hardware repair experience. Ability to achieve HP Repair Certification
Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
Basic understanding of Audio/Video equipment and conference room setup
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, Live Meeting, and Windows Native tools tool. Escalations
Troubleshoot and assist end users with mobile device setup, activations, and performance issues.
Handheld Blackberry, Android & IOS support knowledge
Strong Customer service skills
Strong written and verbal communication skills
Good Understanding of ITIL processes
Hand on Experience on ITSM tools like Service Now
Skillset
Minimum 1.5 yrs. hands on experience as deskside/Onsite support/local IT engineer
Experience in Providing Hands & feet Support for Network and Datacentre Equipment's/Devices CCNA or Equivalent experience / knowledge
Strong Microsoft Operating System installation(Win 7 & Win10/11) and troubleshooting skills
Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
Strong desktop support knowledge including hardware, software, and networking concepts PC / Laptop hardware repair experience. Ability to achieve HP Repair Certification
Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
Basic understanding of Audio/Video equipment and conference room setup
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, Live Meeting, and Windows Native tools tool. Escalations
Troubleshoot and assist end users with mobile device setup, activations, and performance issues.
Handheld Blackberry, Android & IOS support knowledge
Strong Customer service skills
Strong written and verbal communication skills
Good Understanding of ITIL processes
Hand on Experience on ITSM tools like Service Now
Soft Skills
Exec Care level Soft Skills (strong / confident verbal & written customer services skills)
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Exec Care level Soft Skills (strong / confident verbal & written customer services skills)
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
