Customer Service Representative

Roca Tile USA is looking for a Customer Service Representative at our Doral, FL office

Company:

Roca is a global brand part of Lamosa Group with 11.500 employee worldwide. It is a worldwide leader in manufacturing, distributing and marketing of high-quality ceramic and porcelain tile.

The Customer Service Representative is primarily responsible for servicing the customers through the knowledge of our organization, its services and products. The main objective is to provide excellent service not only in account administration but also sales. An excellent Customer Service Rep must have the ability to work as the liaison between the Customer, Logistics, Sales, Finance and other Operational areas.

Responsibilities include the following. Other duties may be assigned

. Provide customer service through phone, e-mail, and in-person walk-ins.

· Receive and process orders and payments sent by customers

· Quote and/or calculate the merchandise to be charged to the customer

· Register shipments and maintain an accurate record of shipments and truck logs

· Provide customers with accurate information pertaining to tracking of orders, estimated delivery dates, pricing and availability of product.

· Efficiently resolve customer request, questions and complains frequently

· Follow up on pending orders, shipment and back orders

· Evaluate and assist in reconciling accounts and submit for approval

· Submit Return Material Authorizations (RMA) for approval and coordinate Logistics returns

· Generate and repeat sales by providing product and technical information in a timely manner

· Determine customer requirements and expectations in order to recommend specific product solutions

· Proactively recommend items needed by customers to increase satisfaction and transaction profitability

. Schedule: Monday to Friday from 8am to 5pm.

Qualifications:

· High School Diploma or equivalent required, Pursuing College degree preferred

· 1 years of Customer Service/ Sales experience

· Energetic and driven to achieve goals

· Able to work in a multifaceted, customer service oriented team

· Effective time management, organization and multi-tasking skills

· Maintain professionalism, diplomacy, sensitivity and tact

· Excellent people and customer service skills

· Strong telephone skills/etiquette

· Proficient in Microsoft Word and Excel

· Experience using Oracle, SAP, AS400 or similar preferred

· Bilingual- English/Spanish preferred

· Strong written and verbal communication skills

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

· Problem Solving - Identifies and resolves problems in a timely manner.

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position;

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.

Benefits:

Multinational environment where we offer opportunities to growth, competitive salary, comprehensive and rich Health Insurance, Life Insurance, Disability Insurance, Dental and Vision Insurance plans and 401K.

ROCA USA is an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, genetic information, disability or any other characteristic.

Company:

Roca is a global brand. It is a worldwide leader in manufacturing, distributing and marketing of high-quality ceramic and porcelain tile. The company’s product range offers solutions for multiple uses, from versatile wall tile to highly resistant indoor and outdoor floor tiles, including single colors, marble, wood, concrete, fabric, decorative tiles and a wide array of complementary pieces.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• Do you have experience with AS400 system?
• What are your salary expectations?

Ability to Commute:

• Miami, FL 33172 (Preferred)

Work Location: In person