What are the responsibilities and job description for the Dispatch Coordinator position at Roche Bobois?
Once the sales teams collect the balances :
For Dallas, Houston, and Atlanta : email and call the clients, schedule the delivery, and update the shared calendar.
For Denver, Austin, and Houston : forward DVs to 3rd party delivery companies so they can schedule the delivery.
Assist in allocating Quickship pieces and relabeling accordingly.
Inform and provide photographic report to NW, South and other networks teams of orders received / delivered by 3rd parties or carriers at Houston warehouse (TQL, FedEx, DHL, UPS, and others).
Assist in providing pallets / boxes / items dimension, weight, and description.
Deliveries
Schedule 3rd parties for pick up, transfers, deliveries and SAVs for NW & South network and for Dallas, Houston, Austin, Atlanta, and Denver when requested.
Create DVs and validate in our system local and out of state deliveries for Dallas, Houston, Austin, Atlanta, and Denver.
Save in shared file PODs for accounting and audit purposes.
Follow up until completion Dallas, Houston, Austin, Atlanta, and Denver clients’ orders deliveries either locally, out of state or included in containers of other networks (Dallas, Houston, Austin, Atlanta, and Denver).
Delivery Quotes
Providing quotes with email follow-up to salespersons and showroom managers Always get several quotes. Options to different warehouses : New Jersey, Miami, Montreal, Los Angeles, Northwest, and South.
White glove deliveries and curbside deliveries options in Dallas, Houston, Austin, Atlanta, and Denver.
Goals
Make sure the delivery figures met the objectives.
Challenge our 3rd party with getting different quotes.
After receiving an email : 48h to respond
Quote production : 96h
Be as proactive as possible to get several options
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