Front Desk Supervisor

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.

When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly – Results.

HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.

We are currently searching for a Front Desk Supervisor for the Best Western Galleria Inn & Suites Houston, TX.

Why Work With Us?

· It’s a fun company to work for!

· We recognize efforts and reward results

· Great benefits package, including 401K

· Promotional opportunities with a growing company

Requirements:

· Be able to manage time effectively, complete required tasks on time

Education & Experience:

· High School diploma or equivalent required

· Stable work history required

Mental requirements:

· Must be able to convey information and ideas clearly

· Must maintain composure and objectivity under pressure

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

· Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

BASIC PURPOSE: Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals.

ORGANIZATIONAL SCOPE: Position is responsible for the short-term planning and day-to-day operations of the Front Office Department. The major areas of responsibility/management include: Front Desk.

ESSENTIAL FUNCTIONS:

1. Implement company programs and manage the operations of the Front Office to ensure compliance with SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

2. Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.

3. Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.

Duties and Responsibilities:

1. Read and follow up on all emails with corresponding departments.

2. Inspect the Front Desk, Outside Front Drive, Lobby, Breakfast Area, Business Center and public bathrooms. Check for cleanliness and greet associates.

3. Verify master key log to ensure all keys are accounted for and employees are signing in/out properly.

4. Verify room inventory for the week, balance room types and notify GM of any sold out situation.

5. Review House accounts and close out any open balances.

6. Review AR accounts and Guest Refund account is zero.

7. Verifies that accurate room status information is maintained and properly communicated.

8. Resolves guest problems quickly, efficiently, and courteously.

9. Maintains required pars of all front office and stationary supplies, ex. Keys, HH bags, paper, toners.

10. Reviews Salt Reporting Site in the Lobby and follows up on any negative reviews. Look for trends in areas with opportunity for improvement.

11. Review inventory and place biweekly breakfast orders following the approved order list.

12. Participates in the selection of front office personnel.

13. Schedules the front office staff.

14. Trains, cross –trains, and retrains all front office personnel.

15. Requests and assigns all new team members with the required access.

16. Evaluates and documents the job performance of each front office employee.

17. Maintains working relationships and communicates with all departments.

18. Enforces all cash-handling, check-cashing, and credit policies.

19. Ensure implementation of all hotel policies and house rules.

20. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and other employees.

21. Communicate with the GM effectively and in a timely manner any issues or concerns.

22. Perform special projects and other duties as requested by management.

Assists with other departments as needed.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Hotel experience: 2 years (Preferred)

Work Location: In person

Salary : $20