What are the responsibilities and job description for the Front Desk Supervisor position at Woodcliff Hotel & Spa?
Front Office/Desk Supervisor
You are a people person and have already proven your ability to go above and beyond. As a Front Office Supervisor you are working hand in hand with the front office team to deliver the guest Wow experience, constantly setting an example and helping where needed. As Front Office /Desk Supervisor, you will
- Be Guest Centric – talk to the guests as they check in and when they leave, pro-actively addressing any concerns they may have, elevating them to the next level if needed. Make your department one which anticipates guest needs vs. one that simply reacts.
- Be Employee Centric – train new staff to our processes, helping them with questions and concerns, scheduling them as needed, keeping both business levels and employee preferences in mind.
- Be a Role Model – help others make it to the next level like you did, so you can continue your own upward progression. Lead by example..
- Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures as well as all OSHA guidelines, reporting issues to maintenance and/or security.
- Be the Manager on Duty - if requested,
Job Requirements
This role requires at least one-two year of progressive experience at a hotel front desk or other customer related position. A high school education as well as some college related course work helpful. Good verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.
The Woodcliff Hotel and Spa is an Equal Opportunity Employer and considers applicants for all positions without regard to age, disability, genetic information and/or predisposing genetic characteristics, marital status, national origin, race/color, religion, sex/gender, sexual orientation, military or veteran status, victim of domestic violence status, arrest or conviction record, or any other characteristic protected by applicable laws.
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Leader: Inspires teammates to follow them
Motivations
Preferred- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
