Hotel Banquet Server

Banquet Server

About This Job

JOB OVERVIEW:

· Set up of Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to the hotel’s high standards of quality.

ESSENTIAL JOB FUNCTIONS:

· Set up banquet room as instructed by Supervisor to include linen, service ware and glassware.

· Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.

· Greet guests and respond to requests in a friendly and courteous manner.

· Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet.

· Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.

· Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.

· Replenish beverages as necessary, and check with guests for overall satisfaction.

· Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function.

· Comply with attendance rules and be available to work on a regular basis.

· Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

· Must have the ability to communicate in English.

· Self-starting personality with an even disposition.

· Maintain a professional appearance and manner at all times.

· Can communicate well with guests.

· Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.

· Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.

· Knowledge of the appropriate table settings and service ware.

· Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.

· Ability to remember, recite and promote the variety of menu items.

· Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.

· Ability to operate beverage equipment, e.g., coffee maker.

PERFORMANCE STANDARDS

Customer Satisfaction:

· Our customers are what we are about.

· One of the keys to a positive guest experience is positive interaction with the hotel staff.

· It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.

· Every hotel associate is a guest relations ambassador, every working minute of every day.

Work Habits:

· In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.

· You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

· The safety and security of our guests and associates is of utmost importance to the hotel.

· Every hotel associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

· This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.

· Furthermore, the specific examples in each section are not intended to be all-inclusive.

· Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.

· Other job-related duties may be assigned by the associate’s supervisor.

· Furthermore, this description is subject to change, in the sole discretion of the management of the hotel, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 – 40 per week

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Work Location: In person

Salary : $16 - $18