What are the responsibilities and job description for the Service Desk Associate - Front Line Team Member (Part Time) position at Rochester Athletic Club?
Description
The first priority for all RAC Front Line Team Members is to make sure every interaction with a member is focused on the Member Experience First. Customer Service Desks include the Front Desk or the Activities Desk. These two desks are a vital part of the Rochester Athletic Club Operations' Team.
- The Front Desk staff is the first team our members and guest interact with when they enter the RAC. It is the "welcome" team.
- The Activities Desk staff provides help to members and guests once in the club. Responsibilities include answering questions, scheduling activities and making reservations.
We are currently seeking applicants for Front Desk daytime shifts. Please share details about your availability when completing this application including specific days and evening specific timeframes you are available to work part-time at the RAC.
ABOUT YOU
You are at minimum 16 years of age.
You are helpful and make sound and thoughtful decisions.
You thrive in a team environment, both leading by example and jumping in to help.
You adhere to established guidelines and procedures when working with and for others.
You build and maintain relationships with others, offering a "how can I help" attitude.
You work precisely and avoid mistakes when rushed or busy.
You seek direction and are willing to ask questions when unique situations occur.
You are patient and appreciate some consistency in approaching your work.
Requirements
