What are the responsibilities and job description for the IT Service Desk Technician I position at Rochester Electronics L?
Rochester Electronics is immediately hiring for an IT Service Desk Technician I!
At Rochester Electronics, we create an excellent employee experience focused on value, performance, motivation, recognition, and career growth. Many companies say their employees are their most important asset. At Rochester Electronics, we mean it!
- Outstanding low-cost medical, dental, vision, and prescription drug coverage, Rochester pays 92% of the premiums on behalf of its full-time employees
- Paid time off, including vacation, sick, and holiday
- Generous match 401K program
- Tuition reimbursement
- Flexible spending account
And so much more!
For the last 40 years, Rochester Electronics, in partnership with over 70 leading semiconductor manufacturers, has provided our valued customers with a continuous source of critical semiconductors. As an original manufacturer stocking distributor, Rochester has over 15 billion devices in stock encompassing more than 200,000-part numbers, providing the worlds most extensive range of end-of-life (EOL) and broadest range of active semiconductors. As a licensed semiconductor manufacturer, Rochester has manufactured over 20,000 device types. With over 12 billion die in stock, Rochester can manufacture over 70,000 device types.
General Summary
Deliver timely and accurate first-level technical support to onsite and remote employees, with a strong focus on customer satisfaction. Responsibilities include but are not limited to researching, resolving, and documenting a variety of technical questions and issues using a formal ticketing system. If the resolution is not reached, all prior steps taken are clearly recorded to ensure a smooth handoff to the appropriate Level 2 resource or IT Team. The Service Desk technician is also responsible for configuring new hire access, cubicle / desk setups, amending existing accounts, installing approved software, repairing equipment, building new PCs and helping to administer New Hire IT Orientation. The technician must be amenable to receiving feedback on how to improve performance based on defined service level objectives, then work to implement those suggestions into workflow. It is also expected the Service Desk Technician consistently represent the IT organization in a friendly, responsive manner, providing proactive communications and meticulous follow-through at every opportunity.
Responsibilities
Qualifications
Rochester Electronics is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, veteran status, or other characteristics protected by applicable law. Rochester Electronics is committed to a culturally diverse workforce.
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