What are the responsibilities and job description for the Salesforce CRM Administrator position at Rochester Institute of Technology?
9492BR
University Advancement
Advancement Services and Administration
Job Summary
RIT University Advancement is embarking on an ambitious multi-year project to implement a Salesforce-based CRM. The Salesforce Administrator will lead the ongoing development of the university's Salesforce ecosystem, liaising with stakeholders to gather requirements, managing the product roadmap, and designing scalable best practice solutions with user satisfaction as a priority. You will configure, maintain and support the Salesforce suite of products, including add-ons from AppExchange and integrations with other non-Salesforce products.
The Salesforce Administrator will join a dynamic project team to design, configure, and deploy a new Salesforce environment from the ground up. This resource will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes including: Fundraising, Marketing, Outreach and our core program business processes. This position will be the primary contact for the Salesforce technical stack including Salesforce Sales and Service Cloud, Salesforce Maps, CRM Analytics Plus, Marketing Cloud, Shield and supplemental software from AppExchange such as Kindsight ascend, Formstack, Blackthorn, Smarty and other software as identified during the project.
This position is eligible for on campus, hybrid and/or remote work. You must reside and work in one of the following states to work remotely: Alabama, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Texas, Vermont, and Virginia.
Job Responsibilities
At Rochester Institute of Technology, our mission is to shape the future and improve the world through creativity and innovation. As an engaged, intellectually curious, diverse and socially conscious community, we leverage the power of technology, the arts, and design for the greater good. In the Division of University Advancement at RIT, we are dedicated to advancing this mission by fostering deep and meaningful connections with alumni, parents, friends, and organizations with the goal of increasing the resources available to the university through greater volunteer engagement and increased philanthropic support. As Advancement professionals, we seek support from a variety of investors to ensure a life-transforming RIT education is accessible to the talented students who seek to join us.
RIT's Division of University Advancement (UADV) is committed to diversity, equity and inclusion. We believe the power of diversity enriches all of us by exposing us to a range of ways to understand and engage with each other, our constituents and our broader communities. We are dedicated to developing and implementing best practices to promote even greater diversity through our employee retention and hiring, accessibility, marketing materials, constituent engagement and in pursuit of our philanthropic goals.
Minimum Qualifications
Employment Category: Fulltime
Staff Job Function: Wage Band: $68800 - $115200
Hourly/Salary Minimum: $68800
Hourly/Salary Maximum: $115200
How To Apply
in order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
The direct link to this posting can be found here: https://sjobs.brassring.com/
Additional Details
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the world’s leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the “Great Colleges to Work For.” RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employee’s pay, provide a total compensation package that can be tailored to meet your needs. More on RIT’s Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
Hourly/Salary Minimum: 68800
Hourly/Salary Maximum:115200
Copyright ©2024 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-d0fff3832c4a8a44aaa941873180eb16
University Advancement
Advancement Services and Administration
Job Summary
RIT University Advancement is embarking on an ambitious multi-year project to implement a Salesforce-based CRM. The Salesforce Administrator will lead the ongoing development of the university's Salesforce ecosystem, liaising with stakeholders to gather requirements, managing the product roadmap, and designing scalable best practice solutions with user satisfaction as a priority. You will configure, maintain and support the Salesforce suite of products, including add-ons from AppExchange and integrations with other non-Salesforce products.
The Salesforce Administrator will join a dynamic project team to design, configure, and deploy a new Salesforce environment from the ground up. This resource will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes including: Fundraising, Marketing, Outreach and our core program business processes. This position will be the primary contact for the Salesforce technical stack including Salesforce Sales and Service Cloud, Salesforce Maps, CRM Analytics Plus, Marketing Cloud, Shield and supplemental software from AppExchange such as Kindsight ascend, Formstack, Blackthorn, Smarty and other software as identified during the project.
This position is eligible for on campus, hybrid and/or remote work. You must reside and work in one of the following states to work remotely: Alabama, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Texas, Vermont, and Virginia.
Job Responsibilities
- Design, build, configure, automate, test, and deploy Salesforce, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
- Assist University Advancement Reporting and Analytics team in building and maintaining reports and dashboards that are easy to read and align with the division and university goals that allow the users to make critical decisions.
- Document workflows, rules, triggers, roadmaps, and architectures that are created for knowledge sharing and to ensure ongoing supportability.
- Integrate, configure, test, deploy, and maintain applications from Salesforce AppExchange, Azure, and non-Salesforce applications as required within the Salesforce-based CRM.
- Perform all aspects of user, security, and license management including new user setup/deactivation, roles, profiles, permissions, public groups, Organization-wide Sharing Defaults and sharing rules.
- Working with University Advancement Data team and centralized RIT Data resources, ensure that data within Salesforce is maintained as a trusted resource aligned with industry standards. Perform data refreshes to non-Production Salesforce environments on a regular basis.
- Continually build on the Salesforce platform, delivering new features, deploying Saleforce and AppExchange releases and proactively looking for ways to expand Salesforce functionality across the organization.
- 1-5 years of Salesforce Administrator experience
- 3-7 years of IT experience
- Salesforce Administrator Certification
- Ability to work within a larger team, including internal and external partners, towards common project goals
- Exhibit a Technical Operational mindset utilizing proactive system maintenance, user support, training, automation, and solution design to enhance end user experience
- Demonstrated strategic focus with proven ability to analyze, design, and optimize business and technical processes utilizing the Salesforce platform
- Possess innovative and analytical problem-solving skills to anticipate and resolve technical issues
- Deep understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, flows, approval processes, custom views, and other content
- Strong written, verbal, and team-building communication skills to collaborate with business and technical stakeholders to solve business problems
- Experience integrating Salesforce with Azure Data Factory
- Knowledge of other Azure ETL/ELT and data transformation tools
- Experience in Oracle databases including SQL, PL/SQL
- Experience developing python scripts for data ETL
At Rochester Institute of Technology, our mission is to shape the future and improve the world through creativity and innovation. As an engaged, intellectually curious, diverse and socially conscious community, we leverage the power of technology, the arts, and design for the greater good. In the Division of University Advancement at RIT, we are dedicated to advancing this mission by fostering deep and meaningful connections with alumni, parents, friends, and organizations with the goal of increasing the resources available to the university through greater volunteer engagement and increased philanthropic support. As Advancement professionals, we seek support from a variety of investors to ensure a life-transforming RIT education is accessible to the talented students who seek to join us.
RIT's Division of University Advancement (UADV) is committed to diversity, equity and inclusion. We believe the power of diversity enriches all of us by exposing us to a range of ways to understand and engage with each other, our constituents and our broader communities. We are dedicated to developing and implementing best practices to promote even greater diversity through our employee retention and hiring, accessibility, marketing materials, constituent engagement and in pursuit of our philanthropic goals.
Minimum Qualifications
- 1-5 years of Salesforce Administrator experience
- 3-7 years of IT experience
- Salesforce Administrator Certification
- Ability to work within a larger team, including internal and external partners, towards common project goals
- Exhibit a Technical Operational mindset utilizing proactive system maintenance, user support, training, automation, and solution design to enhance end user experience
- Demonstrated strategic focus with proven ability to analyze, design, and optimize business and technical processes utilizing the Salesforce platform
- Possess innovative and analytical problem-solving skills to anticipate and resolve technical issues
- Deep understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, flows, approval processes, custom views, and other content
- Strong written, verbal, and team-building communication skills to collaborate with business and technical stakeholders to solve business problems
Employment Category: Fulltime
Staff Job Function: Wage Band: $68800 - $115200
Hourly/Salary Minimum: $68800
Hourly/Salary Maximum: $115200
How To Apply
in order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
The direct link to this posting can be found here: https://sjobs.brassring.com/
Additional Details
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the world’s leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the “Great Colleges to Work For.” RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employee’s pay, provide a total compensation package that can be tailored to meet your needs. More on RIT’s Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
Hourly/Salary Minimum: 68800
Hourly/Salary Maximum:115200
Copyright ©2024 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-d0fff3832c4a8a44aaa941873180eb16
Salary : $68,800 - $115,200
