Salesforce CRM Administrator

Job Responsibilities

• Design, build, configure, automate, test, and deploy Salesforce, including (but not limited to) : Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Assist University Advancement Reporting and Analytics team in building and maintaining reports and dashboards that are easy to read and align with the division and university goals that allow the users to make critical decisions.
• Document workflows, rules, triggers, roadmaps, and architectures that are created for knowledge sharing and to ensure ongoing supportability.
• Integrate, configure, test, deploy, and maintain applications from Salesforce AppExchange, Azure, and non-Salesforce applications as required within the Salesforce-based CRM.
• Perform all aspects of user, security, and license management including new user setup / deactivation, roles, profiles, permissions, public groups, Organization-wide Sharing Defaults and sharing rules.
• Working with University Advancement Data team and centralized RIT Data resources, ensure that data within Salesforce is maintained as a trusted resource aligned with industry standards. Perform data refreshes to non-Production Salesforce environments on a regular basis.
• Continually build on the Salesforce platform, delivering new features, deploying Saleforce and AppExchange releases and proactively looking for ways to expand Salesforce functionality across the organization.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education / training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and / or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

How To Apply

in order to be considered for this position, you must apply for it at : Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Required Qualifications

Preferred Qualifications

Department / College Description

At Rochester Institute of Technology, our mission is to shape the future and improve the world through creativity and innovation. As an engaged, intellectually curious, diverse and socially conscious community, we leverage the power of technology, the arts, and design for the greater good. In the Division of University Advancement at RIT, we are dedicated to advancing this mission by fostering deep and meaningful connections with alumni, parents, friends, and organizations with the goal of increasing the resources available to the university through greater volunteer engagement and increased philanthropic support. As Advancement professionals, we seek support from a variety of investors to ensure a life-transforming RIT education is accessible to the talented students who seek to join us.

RIT's Division of University Advancement (UADV) is committed to diversity, equity and inclusion. We believe the power of diversity enriches all of us by exposing us to a range of ways to understand and engage with each other, our constituents and our broader communities. We are dedicated to developing and implementing best practices to promote even greater diversity through our employee retention and hiring, accessibility, marketing materials, constituent engagement and in pursuit of our philanthropic goals.

What do we believe at RIT?

Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.

As a member of the RIT community, you'll receive a comprehensive employee benefits package that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical / dental / vision benefits; paid vacation / sick time / retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).

Job Summary

RIT University Advancement is embarking on an ambitious multi-year project to implement a Salesforce-based CRM. The Salesforce Administrator will lead the ongoing development of the university's Salesforce ecosystem, liaising with stakeholders to gather requirements, managing the product roadmap, and designing scalable best practice solutions with user satisfaction as a priority. You will configure, maintain and support the Salesforce suite of products, including add-ons from AppExchange and integrations with other non-Salesforce products.

The Salesforce Administrator will join a dynamic project team to design, configure, and deploy a new Salesforce environment from the ground up. This resource will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes including : Fundraising, Marketing, Outreach and our core program business processes. This position will be the primary contact for the Salesforce technical stack including Salesforce Sales and Service Cloud, Salesforce Maps, CRM Analytics Plus, Marketing Cloud, Shield and supplemental software from AppExchange such as Kindsight ascend, Formstack, Blackthorn, Smarty and other software as identified during the project.

This position is eligible for on campus, hybrid and / or remote work. You must reside and work in one of the following states to work remotely : Alabama, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Texas, Vermont, and Virginia.