Account Manager, Sales

JOB SUMMARY:

Rochester Midland Corporation is looking for an experienced Food Safety Sales Account Manager to oversee accounts in the Chicago  area.  The ideal candidate  will reside in the the Chicago area and will also cover Ohio and Wisconsin which will require some overnight travel.  The AM is responsible for managing client relationships, and driving sales growth with the potential to oversee a team of service personnel that execute field service activities. This position requires a dynamic individual capable of balancing strategic sales objectives with operational team leadership to ensure exceptional customer satisfaction and service delivery.       

Account Management

• Build and maintain strong relationships with existing and prospective customers
• Develop and execute sales strategies to achieve revenue and profitability targets
• Identify new business opportunities and expand market share within assigned territory
• Conduct sales and technical presentations with demonstrations to showcase RMC solutions
• Negotiate contracts and manage customer expectations to ensure long-term partnerships
• Create customer solutions proposals including service, technology, and chemicals, along with professional presentations
• Structure and communicate plans, progress, and results on a regular basis to the different RMC stakeholders
• Provide market intelligence to marketing management
• Create and maintain sales activity pipeline according to existing company procedures, using RMC CRM software
• Provide customer accounts with regular revenue re-forecasts vs original plans
• Lead overall customer experience and coordinate as needed with local sales and service teams
• Deliver business reviews including KPIs to customers, either in person or remotely
• Champion safety awareness & compliance with RMC team, prospects and existing corporate accounts
• Some service management required.

Education: 

• Bachelor’s degree in chemical engineering, Business Administration, or related field (preferred)
• Valid driver’s license

Experience: 

• A minimum of 10 years in Account Management / Service Management of Food Safety / Sanitation is required

Skills:

• Able to build professional customer presentations using MS Office tools

• Solution selling and negotiation

• Ability to understand P&L, with strong attention to detail
• CRM software

Competencies:  

• Strategic agility
• Leadership
• Business acumen
• Change management
• Effective listening
• Ability to develop trust & relationships
• Priority management
• Effective communication and interpersonal skills
• Problem Solving

Physical Requirements:  

This is a hands-on field sales and service position that requires the majority of time spent in the field servicing customers and making sales calls to prospects.  Must be physically capable of moving RMC chemical products and equipment around at the customer site.  Extended drive times and overnight stays are a possibility based assigned territory. 

Safety Responsibilities:  Employee shall be familiar and comply with all safety policies and procedures of the company. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.