What are the responsibilities and job description for the Red Wings Rewards App Customer Service Team position at Rochester Red Wings?
MUST APPLY HERE: https://qualtricsxm4vnkqvtgh.qualtrics.com/jfe/form/SV_dprtQgk0VSzWaa2
Job Title: Red Wings Rewards & Guest Services Team Member
Pay range: $15.50 - $17.00 per hour
Position Overview:
The Red Wings Rewards & Guest Services Team Member plays a vital role in delivering an exceptional game-day experience at Rochester Red Wings games. This position focuses on managing the Red Wings Rewards program while providing outstanding guest service assistance to ensure fans have a seamless and enjoyable experience at the ballpark.
Key Responsibilities:
Red Wings Rewards Program
- Program Representation – Serve as the face of the Red Wings Rewards program by managing the Rewards table at most home games, ensuring a welcoming and professional presence.
- Fan Engagement – Provide top-notch customer service by answering fan inquiries, resolving app-related issues, and assisting with program navigation.
- Prize Redemption – Efficiently fulfill prize redemption requests, ensuring a smooth and enjoyable experience for fans.
- Technical Troubleshooting – Act as the go-to problem solver for the Rewards app, performing minor updates and promptly addressing technical issues. Contact users as needed to resolve concerns.
- Program Promotion – Educate fans about the benefits of the Rewards program, encourage app sign-ups, and drive engagement through promotions and special initiatives.
Guest Services Assistance
- Game Day Support – Proactively assist fans with directions, event details, and general ballpark inquiries.
- Fan Assistance – Handle guest service-related requests, including distributing Guest Service packets, providing information about seating, and addressing fan concerns.
- Problem Solving – Assist in resolving common guest issues, such as wayfinding, lost items, and special accommodations, ensuring a positive experience for all attendees.
- Elevating the Experience – Maintain professionalism, enthusiasm, and a proactive approach to fan interactions, ensuring every guest feels valued and welcomed.
Qualifications:
- High school diploma or equivalent required.
- Basic technical proficiency with smartphone apps, internet troubleshooting, and general technology use.
- Strong communication and interpersonal skills, with the ability to engage with fans of all ages in a professional and approachable manner.
- Excellent problem-solving skills and attention to detail, with the ability to multitask in a fast-paced, high-energy environment.
- Reliability and punctuality are essential, with a commitment to attending scheduled games and fulfilling responsibilities.
- Passion for baseball and familiarity with the Rochester Red Wings organization is strongly preferred.
Why This Role Matters:
As a Red Wings Rewards & Guest Services Team Member, you will be instrumental in shaping the fan experience, ensuring guests feel informed, appreciated, and engaged. Whether assisting with Rewards program inquiries, troubleshooting app issues, or guiding fans throughout the ballpark, you will play a key role in upholding the Red Wings’ commitment to outstanding service.
Equal Opportunity Employer:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.
Job Type: Part-time
Pay: $15.50 - $17.00 per hour
Work Location: In person
Salary : $16 - $17
