Red Wings Team Store Associate

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Job Title: Retail Sales Associate

Department: Team Store/Merchandise

Job Type: Part-Time, Seasonal

Pay Range: $15.50 - $16.50 per hour

Location: Innovative Field Team Store

The Retail Sales Associate is responsible for providing exceptional customer service and supporting the overall operations of the Rochester Red Wings Team Store. This position plays a crucial role in enhancing the fan experience by ensuring a well-maintained, organized, and visually appealing retail space while assisting customers with their purchases.

This is a seasonal, part-time position that requires availability on game days, including nights and weekends. The Retail Sales Associate will work directly with the Retail Manager and Team Store staff to facilitate smooth store operations and maximize sales opportunities.

Job Summary (include but are not limited to):

Customer Service & Sales
- Provide outstanding customer service, engaging with fans and assisting them in finding merchandise.
- Ensure all customers receive prompt and courteous service, from initial contact to sales transaction.
- Process transactions quickly and efficiently using the POS system.
- Offer product recommendations and advice to enhance the customer’s buying experience.

Game Day Operations
- Arrive two hours before the game and remain until the completion of closing duties.
- Spend the entire duration of the game in the Team Store.
- Maintain a fully stocked and organized storefront to ensure a seamless shopping experience.
- Assist with merchandising, including restocking shelves and setting up product displays.

Store Maintenance & Organization
- Ensure the Team Store remains clean, organized, and customer-ready at all times.
- Maintain and straighten inventory to uphold a visually appealing retail space.
- Support backroom organization, keeping storage areas neat and accessible for efficient daily operations.
- Complete cleaning and maintenance tasks as directed by the Team Store Manager.

Team Collaboration & Additional Duties
- Work collaboratively with the Retail Manager and Team Store staff to ensure store goals and expectations are met.
- Contribute to the overall efficiency and success of the retail operation by completing assigned tasks.
- Represent the Rochester Red Wings in a professional, respectful, and positive manner at all times.
- Be willing to learn and utilize technology, including the POS system and inventory management tools.

Qualifications & Requirements:
- 1 years of retail sales experience (Required).
- Must have a flexible schedule and be available to work evenings, weekends, and late nights.
- Ability to reliably commute to or relocate to Rochester, NY 14608 before starting work (Required).
- Strong customer service skills with a friendly and engaging personality.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Willingness to take initiative and contribute to a positive team atmosphere.
- Must be comfortable standing for extended periods and performing physical tasks such as lifting and restocking merchandise.
- Valid Driver’s License (Required).

Shift Availability:
- Day Shift
- Game Shift (Required)

Benefits:
- Employee discount on Team Store merchandise.
- Flexible scheduling to accommodate other commitments.

Equal Opportunity Employer:

We are committed to providing equal employment opportunities and do not discriminate based on race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

Job Type: Part-time

Pay: $15.50 - $17.00 per hour

Work Location: In person

Salary : $16 - $17