What are the responsibilities and job description for the Leasing Agent, Affordable Housing position at Rochester's Cornerstone Group, Ltd.?
Summary:
The Affordable Housing Leasing Agent is responsible for leasing units and providing exceptional customer service to residents while actively assisting the Community Manager with supervision and administrative responsibilities. The Leasing Agent additionally is required to actively promote the company mission, values, and culture, as well as act with the highest level of ethical decision-making at all times.
Essential Functions:
Assists the Community Manager with the following (including but not limited to):
Assists the Community Manager with the following (including but not limited to):
- Manages communications with residents, including but not limited to, payment reminders, payment arrangements, and/or legal eviction procedures.
- Assists residents/prospective residents with questions.
- Answers phone calls, takes messages, schedules appointments, checks, and responds to voice mails.
- Collects rent, processes billing statements, posts payments, and deposits receipts.
- Prepares reports and maintains accurate records and resident files.
- Processes move-out paperwork and security deposits.
- Orders and maintains administrative office supplies.
- Creates application packets and enters applicants into the system.
- Assists with Recertification Interviews.
- Maintains an organized and professional workspace to effectively manage and process paperwork, and to ensure all residents and prospective residents feel welcome.
- Maintains a positive and professional customer service attitude at all times, including but not limited to being pleasant, respectful, and responsive to residents, prospective residents, vendors, contractors, and all staff.
- Formulates ideas for an effective marketing plan.
- Accurately records and tracks quantity and details of telephone and in-person prospects.
- Shows and leases apartments to prospective residents, processes, approves, or denies rental applications.
- Schedules and coordinates new resident move-ins and updates vacancy and occupancy status daily.
- Conducts new resident orientation and performs move-in and move-out inspections.
- Enforces and adheres to lease, and rules and regulations, processes work orders, and coordinates schedules with the maintenance department.
- Processes monthly lease renewals, prepares all necessary documentation and schedules, and conducts interim and annual re-certifications or lease renewal signing.
- Monitors apartment inspections relating to move-in and move-out procedures.
- Schedules and performs applicant/resident interviews.
- Obtains third-party verification of income, assets, and deductions (when applicable).
- Follows all company rules, regulations, policies, and procedures as set forth in training sessions, manuals, memos, and other means of communication.
- Attends scheduled meetings including site staff meetings, corporate management meetings, or other meetings as required.
- Communicates professionally, respectfully, and collaboratively as well as acts with the highest standards of ethical conduct at all times.
Other Functions:
- Performs related duties consistent with the scope and intent of the position.
- Effectively, respectfully, and professionally partners with all staff at all times.
Mental and Physical Demands:
- Required to contribute to harmonious and professional workplace environment, in which all individuals are treated with respect, supporting and upholding our zero-tolerance policy for harassment, discrimination, retaliation, or other prohibited conduct.
- Must have excellent communication, interpersonal, customer service, organizational, time management, and verbal and written skills.
- Must be able to communicate at all times respectfully and professionally with residents, emergency providers, outside contractors, all staff, etc.
- Must be able to maintain professional, respectful, and collaborative communication as well as act with the highest standards of ethical conduct at all times.
- Must have computer proficiency in Microsoft Office and the ability to navigate the Internet.
- Must be able to walk, move, and transport up to 25 lb. loads, bend, stoop, and climb stairs.
Supervisory Responsibilities:
- This position does not have any supervisory responsibilities.
Core Competencies/Qualifications:
- Must have a valid driver’s license, New York State motor vehicle insurance, and reliable transportation.
- High School Diploma required.
- Minimum of 1 year of experience in property management or customer service-related role preferred.
- Affordable Housing experience preferred.
- Required use of personal cell phone. (reimbursement included)
- Ensures consistent, professional, and respectful communications to residents in such a manner as to maintain the respect and goodwill of all residents.
- Performs other duties as assigned and commits to promoting company culture, mission, and values.
Why join our team?
We are a regional leader in affordable housing and real estate development, consulting, brokerage services, and property management. We have been recognized as a winner of RBJ’s Excellence in Construction and Real Estate, as well as being recognized as a multiple winner of the Top Workplaces in Rochester.
RCG/CPM is committed to ongoing principles of creating diverse, equitable, and inclusive strategies when selecting our employees, collaborating with partners, and engaging with tenants at the properties we manage.
RCG/CPM is dedicated to assisting employees in managing their careers and reaching their professional goals through promotion and transfer opportunities. RCG/CPM encourages employees and supervisors to discuss job performance on a frequent and ongoing basis.
Our Mission: We are committed to developing, preserving, and managing affordable housing that enhances the lives of our residents.
Our Values: We foster an innovative and inclusive environment where integrity is the Cornerstone.
Our People and Culture: RCG/CPM is committed to providing superior quality and unparalleled customer service in all aspects of our business. We believe each employee contributes to the success and growth of our Company.
It is the policy of RCG/CPM to maintain a harmonious and professional workplace environment that promotes efficiency, positive employee morale, and promotes a professional image. RCG/CPM is committed to a work environment in which all individuals are treated with respect and all individuals conduct themselves as ethically as possible at all time.
RCG/CPM is an Equal Opportunity Employer. Employment opportunities at RCG/CPM are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.
- Job descriptions are not an exhaustive list of duties; other tasks consistent with the scope and intent of the position may also be required.
Interested candidates are encouraged to apply! We are excited to look over your credentials and will reach out if we'd like to schedule an interview. Thank you!
Join our team and make a difference!
About Rochester's Cornerstone Group, Ltd.:
Formed in 1990, Rochester’s Cornerstone Group has become a true leader in affordable housing development in New York State. Since being formed, Cornerstone has created or preserved more than 3,000 units of affordable housing across New York State and extending into Pennsylvania. These projects serve a wide range of people, including families, the elderly, individuals with mobility impairments or people with developmental disabilities. Cornerstone has also brokered dozens of commercial properties in the region, ranging from professional office space to vacant land to industrial parks, as well as developed multiple commercial properties, from new construction to historic renovation.
