What are the responsibilities and job description for the Community Manager position at Rochester's Cornerstone Group?
The Community Manager will oversee the daily operations of assigned affordable housing community, ensuring smooth and efficient property management while promoting the company’s culture, mission, and values.
If you are a detail-oriented and proactive individual with strong communication and organizational skills, able to ensure the smooth operation of the community while maintaining compliance and promoting a positive resident experience, read on!
Key Responsibilities
Financial and Administrative Operations:
About Rochester's Cornerstone Group, Ltd.
Formed in 1990, Rochester’s Cornerstone Group has become a true leader in affordable housing development in New York State. Since being formed, Cornerstone has created or preserved more than 3,000 units of affordable housing across New York State and extending into Pennsylvania. These projects serve a wide range of people, including families, the elderly, individuals with mobility impairments or people with developmental disabilities. Cornerstone has also brokered dozens of commercial properties in the region, ranging from professional office space to vacant land to industrial parks, as well as developed multiple commercial properties, from new construction to historic renovation.
If you are a detail-oriented and proactive individual with strong communication and organizational skills, able to ensure the smooth operation of the community while maintaining compliance and promoting a positive resident experience, read on!
Key Responsibilities
Financial and Administrative Operations:
- Manage resident communications related to rent payments and past-due balances, including reminders, payment arrangements, and legal actions in line with company timelines.
- Collect rent payments, process billing, post payments, and deposit receipts according to company procedures (including handling Section 8 and other supplemental payments).
- Prepare required reports for Regional/Area Managers, Accounting, and other departments.
- Maintain accurate and compliant resident files for both internal and external audits.
- Complete move-out paperwork and manage security deposit processes, ensuring accurate data input into relevant software (e.g., Onesite).
- Order and maintain office supplies to support daily operations.
- Ensure timely communication with District/Area Managers regarding property operations, resident concerns, and any significant changes or issues.
- Develop and implement effective marketing strategies as directed by the Regional/Area Manager.
- Track and document the details of telephone and in-person prospect interactions.
- Conduct property tours and lease apartments to prospective residents.
- Evaluate and process rental applications, ensuring compliance with the Tenant Selection Plan, Marketing Plan, Compliance Programs, and all relevant laws.
- Conduct new resident orientations, explaining property rules and regulations.
- Perform move-in and move-out inspections with residents.
- Enforce lease agreements and community rules in accordance with Fair Housing laws, ensuring consistent and fair treatment for all residents.
- Process work orders from start to finish in Onesite (or relevant software), following up with residents as needed.
- Maintain a welcoming and professional office environment, providing excellent customer service to residents, prospects, vendors, contractors, and staff.
- Process monthly lease renewals, prepare necessary documentation, and coordinate interim and annual re-certifications and lease renewals, adhering to Affordable Housing policies.
- Walk the property regularly to inspect vacant apartments, model units, common areas, landscaping, lighting, and pavement conditions, reporting issues to the District/Area Manager.
- Prepare the property for audits or regulatory inspections.
- Supervise apartment inspections related to move-in and move-out procedures.
- Ensure adherence to HUD, DHCR, HFA, USDA, Fair Housing, ADA, OSHA, and all other relevant local, state, and federal regulations regarding multifamily housing.
- Maintain an accurate waiting list and ensure compliance with program regulations.
- Send required notices (120, 90, 60, and 30-day) to residents to maintain program compliance.
- Conduct resident and applicant interviews and obtain necessary third-party verifications (income, assets, etc.) for eligibility.
- Complete and submit tenant certifications and reports as required by DHCR, HUD, USDA, or other regulatory agencies.
- Follow all company policies and procedures, ensuring compliance with training, manuals, memos, and other communications.
- Attend and participate in site staff meetings, corporate management meetings, and other required meetings.
- Must be willing to contribute to harmonious and professional workplace environment, in which all individuals are treated with respect, supporting and upholding our zero-tolerance policy for harassment, discrimination, retaliation, or other prohibited conduct.
- Required to have complete knowledge of all phases of leasing and resident retention.
- Must have excellent interpersonal, customer service, organization, time management, conflict resolution, and verbal and written communication skills.
- Required to be computer proficient in Microsoft Office and ability to navigate the Internet.
- Knowledge of OneSite or similar management software needed.
- Must be able to manage a flexible schedule including overtime.
- Must have reliable transportation.
- Required use of personal cell phone required (reimbursement included).
- Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.
- Must be able to walk, lift and move light loads (20 lb. max), bend, stoop, and climb stairs on a regular basis.
- Hires new staff in cooperation with the Regional/Area Manager and corporate management.
- Effectively performs and documents appropriate staff evaluations including, but not limited to, performance reviews, compensation paperwork, corrective action discipline and termination paperwork.
- Reinforces compliance of all human resources policies with staff.
- Encourages and facilitates training for staff including safety, emergency procedures and other job-related development opportunities.
- Promotes “safety first” and ensures that all staff are in compliance with safety guidelines.
- Models leadership and leads by example.
- Is committed to ongoing principles of creating diverse, equitable and inclusive strategies when selecting our employees, collaborating with partners, and engaging professionally with tenants.
- High School Diploma required; Associate degree/Real Estate Education/Degree Preferred.
- Minimum of five years’ experience in property/maintenance management or related field.
- Accredited Resident Manager (ARM) or Certified Manager of Housing (CMH).
- Knowledge of Tenant rental Certification System (TRACS) (affordable sites).
- Knowledge of Management Interactive Network Connection (MINC).
- Must have or obtain Certified Occupancy Specialist (affordable sites).
- Must have and or obtain STAR certification.
- Knowledge of LIHTC (affordable sites).
- Extensive knowledge and experience with Microsoft Office and ability to navigate the Internet.
- Command of the English language with the ability to edit the work of others.
- Familiar with standards for business letters, memos, contracts, etc.
- NYS Notary License must be obtained within six months of hire.
- Performs other duties as assigned and commits to promoting company culture, mission and values.
About Rochester's Cornerstone Group, Ltd.
Formed in 1990, Rochester’s Cornerstone Group has become a true leader in affordable housing development in New York State. Since being formed, Cornerstone has created or preserved more than 3,000 units of affordable housing across New York State and extending into Pennsylvania. These projects serve a wide range of people, including families, the elderly, individuals with mobility impairments or people with developmental disabilities. Cornerstone has also brokered dozens of commercial properties in the region, ranging from professional office space to vacant land to industrial parks, as well as developed multiple commercial properties, from new construction to historic renovation.
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