Leasing Agent at Winton Gardens Towers

• Manages communications with residents, including but not limited to, payment reminders, payment arrangements, and/or legal eviction procedures.
• Assists residents/prospective residents with questions.
• Answers phone calls, takes messages, schedules appointments, checks and responds to voice mails.
• Collects rent, processes billing statements, posts payments, and deposits receipts.
• Prepares reports and maintains accurate records and resident files.
• Processes move-out paperwork and security deposits.
• Orders and maintains administrative office supplies.
• Creates application packets and enters applicants into system.
• Assists with Recertification Interviews.
• Maintains an organized and professional workspace to effectively manage and process paperwork, and to ensure all residents and prospective residents feel welcome.
• Maintains a positive and professional customer service attitude at all times, including but not limited to being pleasant, respectful and responsive to residents, prospective residents, vendors, contractors and all staff.
• Formulates ideas for an effective marketing plan.
• Accurately records and tracks quantity and details of telephone and in-person prospects.
• Shows and leases apartments to prospective residents, processes, approves or denies rental applications.
• Schedules and coordinates new resident move ins and updates vacancy and occupancy status daily.
• Conducts new resident orientation and performs move in and move out inspections.
• Enforces and adheres to lease and rules and regulations, processes work orders and coordinates schedules with maintenance department.
• Processes monthly lease renewals, prepares all necessary documentation and schedules and conducts interim and annual re-certifications or lease renewal signing
• Monitors apartment inspections relating to move-in and move out procedures.
• Schedules and performs applicant/resident interviews.
• Obtains third party verification of income, assets and deductions (when applicable).
• Follows all company rules, regulations, policies, and procedures as set forth in training sessions, manuals, memos and other means of communication.
• Attends scheduled meetings including site staff meetings, corporate management meetings, or other meetings as required.
    

• Performs related duties consistent with the scope and intent of the position.

• Required to contribute to harmonious and professional workplace environment, in which all individuals are treated with respect, supporting and upholding our zero-tolerance policy for harassment, discrimination, retaliation, or other prohibited conduct.
• Must have excellent communication, interpersonal, customer service, organizational, time management, and verbal and written skills.
• Must be able to communicate at all times respectfully and professionally with residents, emergency providers, outside contractors, all staff, etc.
• Must be able to maintain professional, respectful and collaborative communication as well as act with the highest standards of ethical conduct at all times. 
• Must have computer proficiency in Microsoft Office and ability to navigate the Internet.
• Must be able to walk, move and transport up to 25 lb. loads, bend, stoop, climb stairs.

• This position does not have any supervisory responsibilities. 

• High School Diploma.
• Minimum of 1 years’ experience in property management or customer service-related role preferred.
• Affordable Housing experience preferred.
• Must have valid driver’s license, New York State motor vehicle insurance, and reliable transportation.
• Required use of personal cell phone.
• Must be able to walk, lift and move light loads (20 lb. max), bend, stoop, and climb stairs on a regular basis.
• Ensures consistent, professional and respectful communications to residents in such a manner as to maintain the respect and goodwill of all residents.
• Performs other duties as assigned and commits to promoting company culture, mission and values.

Salary : $20 - $22