Bilingual Operations Manager

Job Description

The Operations Manager is responsible for ensuring smooth day-to-day business operations across in Operations. This role focuses on developing and refining internal systems, optimizing workflows, implementing company policies, and fostering a productive and positive work environment. The ideal candidate is a proactive leader, strategic thinker, and strong executor, committed to RCC’s mission of delivering peace of mind to every client.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Responsibilities

·       Organizes and oversees the schedules and work of assigned staff.

·       Conducts performance evaluations that are timely and constructive.  

·       Handles discipline as needed and in accordance with company policy.

·       Follow up on the results of your team's goals on a weekly basis.

·       Establish short, medium and long-term action plans to achieve weekly, quarterly and annual goals. ·       

·       Oversee and improve operational processes across all service areas (insurance, accounting, taxes, etc.).

·       Monitor and track key performance indicators (KPIs) to ensure efficiency, productivity, and quality control.

·       Collaborate with department managers to streamline workflows and eliminate bottlenecks.

·       Ensure compliance with regulatory and company policies.

·       Assists with budget preparation for operations department.

·       Lead process improvement initiatives using data-driven decision-making.

·       Assists with, or prepares and updates, organization’s operations manual and policies.

·       Performs other related duties as required

·       Promote a culture of accountability, service excellence, and continuous improvement.

Requirements

·       Bachelor's degree in Business Administration, Management, or a related field, or equivalent professional experience.

·       Minimum of 3 years of experience in operations, ideally within a service-oriented or multi-departmental organization.

·       Bilingual (Spanish/English) preferred.

·       Strong leadership, organizational, team management, and project execution skills.

·       Proficient in business software tools such as CRM systems, Microsoft Office Suite (or similar), and QuickBooks.

·       Basic knowledge of bookkeeping principles.

·       Solid understanding of federal and state tax preparation for both individuals and businesses.

·       Property & Casualty Insurance License is a plus, but not required.

·       Excellent communication skills and a proven ability to solve problems effectively.

Salary : $45,000 - $50,000