What are the responsibilities and job description for the Automotive Service Advisor position at Rock Chevrolet Inc?
Service Advisor
Libertyville, IL | Waukegan, IL | Grayslake, IL
Rock Chevrolet has had the privilege of serving the Grayslake area for over 4 years. Earning the trust of our customers, employees and community is what drives us to be better. Our state-of-the-art facility gives us the necessary tools to serve our customers and employees at a higher standard.
Each year we are continuing to grow and we're succeeding because we have a great team, a strong business model, a healthy and rewarding company culture, and we are intensely focused on quality. If you want to be a part of our team, apply below!
We Offer:
Libertyville, IL | Waukegan, IL | Grayslake, IL
Rock Chevrolet has had the privilege of serving the Grayslake area for over 4 years. Earning the trust of our customers, employees and community is what drives us to be better. Our state-of-the-art facility gives us the necessary tools to serve our customers and employees at a higher standard.
Each year we are continuing to grow and we're succeeding because we have a great team, a strong business model, a healthy and rewarding company culture, and we are intensely focused on quality. If you want to be a part of our team, apply below!
We Offer:
- Superior industry pay
- Paid Training Program
- Immediate impact - quick on-boarding
- Major Medical
- 401 K
- Paid Vacation
- Opportunity to grow and advance!
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
- High School Diploma or equivalent.
- Accredited training in service advisor skills, customer satisfaction and quality control.
- Automotive service advisor experience.
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
- Must be willing to submit to a background check & drug screen
- Dealertrack experience a plus but not required
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