What are the responsibilities and job description for the Human Services Professional I - CSP Medication Delivery Case Manager position at Rock County, WI?
Position Summary and Job Duties
Under the direction of the CSP program supervisors and CSP program manager, work involves providing comprehensive, person-centered, team based, assertive community treatment to persons living with severe and persistent mental illness and dual diagnosis receiving services through the Janesville and Beloit Community Support Programs. This position works 3 daytime shifts every other week, in order to be more integrated with the team. The other shifts provide after hours medication monitoring services to CSP clients, many of which are court ordered to take medications. Additional tasks include the provision of: case management, symptom management, psychosocial rehab, vocational related support and assisting clients with activities of daily living according to individualized treatment plans. In conjunction with service provision, responsibilities include the development and maintenance of client case records, benefits, plans and reports in accordance with DHS 63, Social Security and Medicaid/Medicare requirements. Work in collaboration with a treatment team, other HSD employees, families and collateral agencies. Supports and promotes the Mission, Vision and Guiding Principles of the Human Services Department. Performs in a manner consistent with the HSD Professional Standards and “Commitment to My Co-Workers.”
65%- Provide comprehensive, person-centered, team based, assertive community treatment services in accordance with DHS 63.
- Deliver and observe client medications in their homes as part of the CSP treatment team. Complete documentation immediately following the scheduled shift.
- Provide interventions including; symptom management, psychosocial rehabilitation, vocational related supports, and assistance with activities of daily living. Provide services on an individual and group level including possible supportive services and education to families.
- Advocate for and arrange transition to the least restrictive living situation for all CSP consumers. Attend and testify at court proceedings as needed.
- Act as a team member on a multidisciplinary team contributing to the functioning of the treatment team, supporting and covering for other team members as necessary.
- Regularly assess consumer mental status, areas of functioning, and symptom patterns and communicate this assessment to the team.
20%- Develop and maintain consumer records, benefits, plans and reports in accordance with DHS 63, Social Security and Medicaid/Medicare requirements.
- Maintain needed documentation and benefits including; Medicaid and Medicare, Social Security reviews, FoodShare, and assistance received through other community services. Arrange other community resources as deemed needed offering consumers choice when available. Regularly document assessed consumer mental status, progress and problems and share with the treatment team.
10%-Work in collaboration with a treatment team, other HSD employees, families and collateral agencies.
- Actively participate in treatment team meetings, individual and group supervision meetings, and treatment plan meetings for consumers on your case load and team.
- Attend in-services, trainings, division/department meetings, committee meetings and trainings as requested or approved by your supervisor.
- Maintain prompt communication with family members, team members, Rock County Crisis Intervention, and collateral agencies requesting information.
5%- Perform other duties as assigned.
Success Factors (KSA's)
- Knowledge of assessment and treatment of persons diagnosed with serious and persistent mental illness
- Knowledge of the principles and practices of social work. The knowledge of best practices and the
- Ability to embrace and nurture a person centered, recovery oriented framework and culture for
- Knowledge of the laws, regulations and practices pertaining to DHS 63.
- Knowledge of psychotropic medications, their effect, side effects and abuse potential.
- Knowledge of substance abuse treatment and ability to perform substance abuse assessments and provide individual and group treatment.
- Knowledge of community resources and how to effectively utilize them.
- Ability to plan and organize work effectively.
- Ability to maintain accurate current records.
- Ability to establish and maintain effective working relationships with agency staff, community
- Knowledge of various cultures and diverse populations and ways in which cultural values impact
- Ability to work independently with integrity
- Ability to manage change and workload in an environment with rapidly shifting priorities.
Job Requirements, Education, Training & Experience
- Bachelors Degree in a Human Services or other related field
- 2,000 hours or more of post-degree experience with chronically mentally ill persons or 1,500 hours in a CSP program.
- Must possess and maintain a current unrestricted (not due to corrective lenses) Driver's License and auto insurance pursuant to the Rock County Administrative Policy and Procedure 5.02 and 5.27.
Essential Job Functions (physical elements, equipment and working conditions)
- Ability to stand, walk, sit and navigate stairs. Physical movement occurs a majority of the day.
- Inside and outside work with exposure to weather conditions.
- Potential for contact with unpredictable and aggressive persons.
- Must be willing to transport consumers and be exposed to challenging and unpredictable
- Participate in disaster evacuations and fire drills when circumstances warrant. Maintain safety
- Lifting and carrying up to 25lbs frequently
Equipment use:
- Ability to use a computer and keyboard.
Working conditions:
- Ability to flex time when needed to coordinate consumer emergencies and care.
- Potential exposure to physically or verbally abusive persons.
