Sales Counselor

Looking for a Talented Sales Counselor for Life Plan Community In Washington DC

Commission and Bonus Based position

Works beyond normal working hours, weekends and holidays and on other shifts as necessary.

Salary Range: $65K to $75K commensurate with experience

Full Time Benefits
• Medical, Dental & Vision Coverage
• Company-Paid Short-Term and Long-Term Disability Insurance
• Company-Paid Life Insurance
• Paid Time Off (PTO) Accrual
• Paid Holidays
• 401(k) with Matching and Three-Year Vesting
• Educational and US Citizenship Scholarship Opportunities
• Onsite CPR Training
• Certified Dementia Practitioner Training *
• Well-Being Model
• Eligible Employees May Receive Annual Employee Recognition from Residents
• UKG Wallet (Daily Pay)
• Free Use of Community Pool and Fitness Center
• Training and Growth Opportunities
• Tickets to Work
*Available for select employees

About Ingleside at Rock Creek
Ingleside at Rock Creek is a not-for-profit, CARF-accredited, Life Plan Community nestled alongside Washington, DC’s beautiful Rock Creek Park. A diverse group of people whose experiences and interests create the perfect balance for stylish retirement living in this engaging community. Ingleside at Rock Creek is certified as a Great Place to Work. We are CARF Certified, and Sage certified.

Job Requirements:
Bachelors degree in a Marketing or related field, one (1) to three (3) years sales counseling
experience required; or equivalent combination of education and experience. Must have knowledge of
sales/ marketing techniques and the ability to build relationships with clients. Incumbent should
be able to apply common sense understanding to carry out instructions furnished in written and oral
form, possess high-quality verbal and written communication ability, possess strong customer
service skills, be self- motivated and driven, and be available for travel or weekend work. Must be
proficient in the operation of computer applications such as Microsoft Office Suite applications
and Customer Relationship Management (CRM) software.

Job Summary:
This position is responsible for counseling prospective residents about the Ingleside community and
the various residential options available to achieve Independent Living sales, as well as Assisted
Living and Memory Support as needed. The position is 80% sales with the primary responsibility to
meet and exceed occupancy goals. Additional duties include 20% move-in assistance and participation
in a variety of marketing events onsite as well as in the larger community.

Key Responsibilities:
Counseling Roles
Contacts prospective residents daily and markets services offered by the Ingleside community

• Conducts daily sales calls to prospective residents while utilizing the CRM. Logs all discovery
data into the CRM.
• Conducts weekly interviews and tours of prospective residents as appropriate. Sets time and date
of tour as well as any necessary travel required. Follows up with prospective resident to ensure
all parties have been notified of the interview and tour. Logs all discovery data into the CRM.
• Promotes Ingleside inside and outside the community by speaking at local organizations,
churches, and civic groups.
• Writes marketing letters to prospective residents as well as outside community groups and clubs.
Logs all outgoing letters into the CRM.
• Obtains and utilizes the waiting list to reach out to prospective residents. Tracks all
discovery data in the CRM. Distributes all promotion brochures and packets as appropriate. Coordinates the mailing of
brochures with additional community information. Completes all initial and general applicant paperwork and sends to the Sales & Marketing
Coordinator for review.

Move-In Assistance
Assists Move-In & Transitions Manager in arranging details of the new resident. Maintains a
positive relationship with current and future residents.
• Presents applicant paperwork for future move-in to the Sales & Marketing Coordinator for
processing. Ensures all resident and care agreements have been properly filled out and all
information is accurate and complete.
• Follows up with new move-in of each resident.
• Addresses questions and concerns of the new resident and answers to the best of their ability.
Completes a follow up with the resident to ensure all concerns have been resolved and the proper
information has been presented.
• Completes all final paperwork for processing.
• Continues relationship with resident after move-in has been completed. Serves as a source of
retirement and/or counseling information to the resident as appropriate.

Performance and Professionalism
Maintains professional presence when representing Ingleside; exhibits degree of professionalism
consistent with standards in performance, behavior, and appearance
• Maintains resident and potential resident confidentiality and privacy at all times according to
policies and procedures; uses discretion when discussing confidential matters.
• Demonstrates courteous and cooperative behavior with residents, families, co-workers,
subordinates, supervisors, and other department staff.
• Maintains positive working relationships with management and coworkers; willingly and timely
follows directions and requests as appropriate.
• Exhibits professional standards through appearance and demeanor consistent with company
standards.
• Demonstrates a thorough knowledge of work assignments and performs in a manner to meet quality
and timeliness objectives.
• Demonstrates knowledge and understanding of policies and procedures; seeks clarification or
interpretation from appropriate supervisor when needed.
• Uses tactful, diplomatic, and respectful communication techniques in all relations with
others.

Professional Development
Demonstrates professional development/skills competency in all activities.

• Participates in in-service, projects, or committees as assigned.
• Demonstrates flexibility, open mindedness, and versatility in adjusting to changing environments
and requirements as necessary.
• Commits to continually improving his/her skills through participations in education
opportunities whether offered on the job, within, or outside of the community, to increase
knowledge of work-related issues.
• Maintains a current knowledge of federal, state and all regulations applicable to job.

Safety & Security

Complies with Ingleside at Rock Creek's established safety rules and practices.

• Complies with applicable safety policies and procedures as prescribed by the organization, as
well as government regulations.
• Reports any potential safety hazard(s) immediately to supervisor or other appropriate
personnel.
• Reports any injury of resident, visitor, or employee immediately to supervisor or other
appropriate personnel
• Provides assistance to residents, visitors, or employees in an emergency situation; following
the proper emergency procedures.

EEO Statement
As an employer committed to Equal Employment Opportunity, Ingleside recruits, hires, and promotes
qualified persons in all job classifications without regard to age, race, color, religion, sex,
sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin,
disability, genetic information, covered veteran status, or any other basis protected by law.

Salary : $65,000 - $75,000