What are the responsibilities and job description for the IT Support Specialist - Rock Dental Brands position at Rock Dental Brands?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At Rock Dental Brands, we are committed to building the premier (DSO) Dental Support Organization, with a mission to deliver high-quality dental care while fostering a strong culture of teamwork and innovation. With a growing network of dental practices across five states, Rock Dental Brands is looking for a data driven and laser focused IT Support Specialist to join our team.
Summary:
The IT Support Specialist is a multifaceted role providing technical support, systems administration, and project assistance within the organization's IT infrastructure. This position requires a blend of hands-on technical skills, problem-solving abilities, strong communication, and a commitment to cybersecurity best practices, particularly regarding sensitive data like PHI. Experience in a dental or healthcare setting is highly valued.
Primary Duties:
- Systems Analysis & Design: Research and evaluate hardware, software, and systems specifications to meet organizational and user needs. Conduct site surveys and recommend equipment upgrades, replacements, and usage.
- Infrastructure Management: Troubleshoot, configure, manage databases, and repair network, phone infrastructure, asset/ticket management systems, and remote access systems.
- Vendor Management: Communicate with vendors to obtain product updates and negotiate best pricing for equipment.
Assisting Duties:
- Provide network, hardware, software, and user support via phone, email, and in-person.
- Test and update new software versions.
- Respond to telephone calls, emails, and tickets for technical support.
- Troubleshoot printers, scanners, and other peripheral devices.
Responsibilities:
- Log and track support requests in the ticketing system, ensuring accurate documentation and timely follow-up.
- Escalate unresolved issues to appropriate IT support teams or vendors.
- Install, configure, and maintain computer hardware and software.
- Assist with network infrastructure setup and maintenance, including Wi-Fi and VPN.
- Provide user training and support on software applications and IT systems.
- Maintain a knowledge base of common technical issues and solutions.
- Collaborate with IT staff and departments for seamless IT service delivery.
- Stay up-to-date with relevant IT trends and technologies, especially in the dental industry.
- Perform other duties as assigned.
Qualifications:
- 2-3 years of IT Help Desk experience.
- Troubleshooting experience with Windows devices.
- Troubleshooting experience with Google Workspace (Preferred).
- Demonstrated knowledge in applicable technology areas.
- Analytical and strong problem-solving skills.
- Strong attention to detail and ability to learn quickly.
- Knowledge of commonly used help desk concepts, practices, and procedures.
- General understanding of cybersecurity best practices.
- Must be authorized to work in the U.S.
Cybersecurity Focus Requirements:
- Understanding of the role's responsibility in protecting sensitive data (PHI, PII, PCI).
- Ability to prevent and detect security incidents through monitoring and analysis of data and systems.
- Ability to implement security best practices to protect against existing and emerging threats.
Location: This role requires full time participation at our state of the art facility in Little Rock, AR. No remote work options are available.
Total Rewards: You’ll be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed. We will also provide the following: Support you Professionally: Competitive pay, career growth opportunities, talented and motivated team who care about each other, our mission, and our patients. Support your Health & Well-being: Flexible health and insurance options, Employee Assistance Program, and complimentary orthodontic treatments that help you and your family stay on track. Life Balance: Paid time off and holiday pay. Planning for the future: plan for the future with an industry-leading 401K retirement plan with matching company contributions.
