What are the responsibilities and job description for the Customer Service Representative - Countertops position at ROCK SOLID SURFACES?
Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role requires effective communication skills and the ability to analyze customer needs to provide appropriate solutions.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Assist customers with information related to their job
- Resolve customer complaints or issues in a professional manner
- Assist processing sales orders
- Perform data entry tasks to update customer records
- Collaborate with other departments to ensure customer satisfaction
Qualifications:
- Excellent phone etiquette and communication skills
- Strong analytical skills to assess customer needs
- Previous experience in customer service or sales is advantageous
- Ability to multitask and shift from one tasks to another
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $17 - $19