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Customer Service Representative - Countertops

ROCK SOLID SURFACES
Cleveland, OH Full Time
POSTED ON 12/8/2024 CLOSED ON 1/28/2025

What are the responsibilities and job description for the Customer Service Representative - Countertops position at ROCK SOLID SURFACES?

Job Overview:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role requires effective communication skills and the ability to analyze customer needs to provide appropriate solutions.

Responsibilities:

- Handle incoming customer inquiries via phone, email, and chat
- Assist customers with information related to their job
- Resolve customer complaints or issues in a professional manner
- Assist processing sales orders
- Perform data entry tasks to update customer records
- Collaborate with other departments to ensure customer satisfaction

Qualifications:

- Excellent phone etiquette and communication skills
- Strong analytical skills to assess customer needs
- Previous experience in customer service or sales is advantageous

- Ability to multitask and shift from one tasks to another

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off

Shift:

  • Day shift

Work Location: In person

Salary : $17 - $19

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