What are the responsibilities and job description for the Manager: Client and Fan Services position at Rocket City Trash Pandas?
Description:
- Plan, execute and activate partnership contractual elements.
- Plan, create, develop, and review proof of performance presentations.
- Assist with activation of signage and branding throughout the ballpark.
- Assist with social media and creative services for client fulfillment.
- Group sales, corporate partnership, and community relations phone calls.
- Community and Client Appearances.
- Onboard and launch processes ensuring all contractual assets are fulfilled with excellence to internal departments and clients.
- Maintain and build relationship with clients to directly contribute renewals and partnership growth.
- Assist with client and community events.
- Manage and schedule Guest Services team members.
- Field customer service requests.
- File and process partnership agreements.
- Learn departmental processes and assist as needed.
- Attend and work Trash Pandas events at Toyota Field and in the community.
- Complete supervisor request and other daily tasks as needed.
- Sprocket mascot appearances.
- Inbound and outbound sales call
Requirements:
- Degree from college in marketing or public relations. Experience is a plus.
- Individual should have knowledge of Database; Internet; MS Office including Outlook, Word, and Excel.
- Positive can-do attitude.
- Experience with taking pictures and capturing videos.
- Ability to work well with others in a fast-paced environment.
- Previous customer service experience.
- Highly driven self-starter, with the ability to work as a team or independently on projects.
- Strong self-awareness, time management, and organizational skills with a proven ability to multi-task and manage projects on strict deadlines.
- Focused, diligent and hard-working; ambitious and driven.
- Exceptional presentational communication with strong attention to detail and design.
- Good people skills and high level of customer service.
- Ability to problem solve and lead by example.
- Ability to correspond with people from different backgrounds and cultures.
- Ability to travel to events and office.
- Ability to work weekdays, weekends, evenings, and holidays as required.
- Ability to maintain confidentiality of all company and customer information, including use of tact and discretion.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
