Guest Relations Associate

Engages with guests courteously, manage transactions accurately, maintain cleanliness, and assist with various tasks around aquatic facility.

TitleGuest Relations AssociateDepartmentAquaticsStatusSeasonalWork LocationAlpine Pool, Harkins Pool, Sand Park Pool (may be required to work at all multiple locations)Reports ToGuest Relations Supervisor/Assistant Supervisor/Operations ManagerWage$15/hourPosition DescriptionEngages with guests courteously, manage transactions accurately, maintain cleanliness, and assist with various tasks around aquatic facility.

ROCKFORD PARK DISTRICT VISION, MISSION AND LEADERSHIP BY VALUESAgency VisionTo be the best urban parks and recreation system in North America, as measured by national standards and the citizens we serve.Agency MissionThe Rockford Park District is in business to "help people enjoy life" by providing a quality park and recreation system.Vision & Planning SystemThe District aligns itself and all its resources to achieve its purpose, vision, mission, and priorities. This successfully drives the strategic plan, operational plans, and performance goals.Policy Management & Operations SystemEvery team member serves as an active contributor in the development of the team's operational plan; develops job strategies and plans that support the team's operational goals; identifies timetables for completion; plans daily work activities in an organized manner ensuring effective utilization of time and resources in the completion of job tasks.Leadership by Values SystemLeadership by Values can only be achieved if all team members believe in and live by these shared values: accountability, integrity, passion, agility, relationship oriented, results driven, service oriented, respectful, and innovative. While all team members share these essential values, our culture is enriched by and welcomes the diverse supporting values of its team members.Diversity, Equity, Inclusion and Belonging StatementThe Rockford Park District is committed and accountable to being a place where everyone is invited and belongs, as demonstrated by being an inviting, equitable, and inclusive environment, respectful of all people, embracing diversity, creating accessibility and valuing all team members, partners and community members for their unique experiences and backgrounds.

RELATIONSHIPS TO RESULTS CULTUREDefinitionSustained by long-term, positive, exceptional relationships with stakeholders and team members as our hallmark of success.

ONE TEAM, ONE GOAL COMMITMENTDefinitionTo work together to achieve the mission, vision, and shared values of the Rockford Park District.ConnectednessDepartments are truly interconnected to support the mission and vision of the Rockford Park District.

ESSENTIAL FUNCTIONS include the following. Other duties may be assigned

• Accurately manages till/drawer to be able to reconcile all transactions throughout shift including cash, coupon, credit card and other negotiable items
• Properly operates the POS (Point Of Sale) module in Rec-Trac software
• Participate in cash pickups through the day as needed
• Organizes and maintains a clean work area
• Knowledgeable of all Rockford Park District Policies and is consistent with following through with them in a professional manner
• Communicates daily with guests on a one-to-one basis in a professional, courteous manner providing accurate information regarding facility rates and policies.
• Maintains familiarity with the District's Quality Assurance Statement.
• Maintains a high level of professionalism at all times
• Communicates daily with the Guest Relations Supervisors
• Works unusual hours, including evening private parties, weekends and all holidays in a fast paced atmosphere
• Conducts oneself in a safe manner and adheres to all safety guidelines, policies and procedures.
• Attends all required trainings and meetings.
• Works as a slide dispatch as scheduled.
• Works as receptionist as scheduled.
• Assists with group admission and cabana escort.
• Understands and has the ability to follow and implement the Rockford Park District's Emergency Response Plan
• Performs all other duties as assigned
  
  

Education/ExperienceMust be willing and able to receive certification in First Aid, CPR, AED & Ellis and Associates Lifeguard (all lifeguards are trained by the Rockford Park District - Employees will have 3-5 months once hired to obtain this certification)

Critical Skills, Knowledge, And Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Must be at least 16 years of age
• Must be willing to work unusual hours, including evening private parties, weekends, and all holidays in a fast paced atmosphere.
• Must be able to read, write and count accurately
• Cash handling experience a plus
• Basic mathematical skills (addition, subtraction).
• Good oral communication skills.
• Ability to establish and maintain effective relationships with other district employees.
• Good interpersonal skills which include working effectively as a team player.
• Ability to provide customers with expert care, sensitive consideration, and efficient service.
• Strong work ethic required
  
  

Physical Requirements

The Physical Demands Described Here Are Representative Of Those That Must Be Met By An Employee To Successfully Perform The Essential Functions Of This Job. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Essential Functions

Medium work

• Exerting up to of 40 pounds of force occasionally
• Exerting up to of 20 pounds of force frequently
• Exerting up to of 10 pounds of force constantly to move objects
• Must be able to verbally communicate one-on-one and in groups.
• Far, near, and mid-range vision.
• Must be able to perform moderately physically intensive tasks, potentially including any combination of the following: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, lifting, grasping, feeling, talking, repetitive motions, substantial movements (motions) of the wrists, hands, and/or fingers.
  
  

Work Environment

The Work Environment Characteristics Described Here Are Representative Of Those An Employee Encounters While Performing The Essential Functions Of This Job. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Essential Functions

• This position is stationed outdoors 99% of the time; regular exposure to heat, sun, water, cold, and other outdoor/weather related elements