What are the responsibilities and job description for the Customer Service Technician position at Rockingham County Government?
Rockingham County is an equal opportunity employer and will comply with federal and state statutes regarding discrimination in employment matters.
General Definition of Work
Performs responsible administrative work to support the overall employees of Social Services. Work may be performed in a variety of departments.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions, frequently requires reaching with hands and arms and occasionally requires standing, walking, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken.
High School Diploma or equivalent and 1-2 years of reception or front office experience.
Bilingual in Spanish preferred. Note: In accordance with State mandates and the Rockingham County Emergency Operations Plan, Rockingham County Health and Human Services staff from the Divisions of Social Services, Public Health and Integrated Health are required to staff emergency shelters during times of disaster. Please be advised that every staff person is eligible to be assigned to an emergency shelter or Emergency Operations Center.
- Paid Medical, Dental, Vision & Life Insurance
- Onsite wellness/medical clinic
- Onsite fitness center
- Retirement
- Flexible Spending
- Paid Vacation, Sick & Holidays
- Bereavement
- Community Service Leave
- Weekends Off (varies by position)
- Flexible Work Schedules & Telework Options (varies by position)
- Tuition Reimbursement
- 401-K & 457 Plans
General Definition of Work
Performs responsible administrative work to support the overall employees of Social Services. Work may be performed in a variety of departments.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Assigns case numbers
- Assigns Title XX numbers
- Enters all cases with Title XX identification numbers into the day sheets system
- Types up reference cards
- Files reference cards
- Pulls FNS recertification records
- Picks up and delivers records(active and inactive) from the departments and files appropriately
- Researchs all face sheets to ensure that the person has not already been assigned a case number
- Removes courier mail from courier box each day.
- Picks up mail at drop-off areas periodically and prepare it for pickup
- Stocks supply area when needed
- Fixes minor problems with copier machine
- Maybe required to work at front desk/switchboard
- Other duties as assigned
- Knowledge of computer programs, including Microsoft Word, Excel, etc.
- Excellent customer service and communication skills
- Organizational skills
- Time management skills
- Ability to multitask
- Ability to meet deadlines
- Ability to work with little to no supervision, as a member of a team,
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions, frequently requires reaching with hands and arms and occasionally requires standing, walking, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken.
High School Diploma or equivalent and 1-2 years of reception or front office experience.
Bilingual in Spanish preferred. Note: In accordance with State mandates and the Rockingham County Emergency Operations Plan, Rockingham County Health and Human Services staff from the Divisions of Social Services, Public Health and Integrated Health are required to staff emergency shelters during times of disaster. Please be advised that every staff person is eligible to be assigned to an emergency shelter or Emergency Operations Center.
Salary : $34,379
