What are the responsibilities and job description for the Customer Service Technician position at Rockingham County, NC?
Salary : $34,378.72 Annually
Location : Rockingham County, NC
Job Type : Full Time Regular
Job Number : 01641
Department : Social Services
Division : Income Maintenance
Opening Date : 01 / 14 / 2025
Closing Date : Continuous
Summary
Rockingham County is an equal opportunity employer and will comply with federal and state statutes regarding discrimination in employment matters.
- Paid Medical, Dental, Vision & Life Insurance
- Onsite wellness / medical clinic
- Onsite fitness center
- Retirement
- Flexible Spending
- Paid Vacation, Sick & Holidays
- Bereavement
- Community Service Leave
- Weekends Off (varies by position)
- Flexible Work Schedules & Telework Options (varies by position)
- Tuition Reimbursement
- 401-K & 457 Plans
General Definition of Work
Performs responsible administrative work to support the overall employees of Social Services. Work may be performed in a variety of departments.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.
Examples of Duties
Knowledge, Skills and Abilities :
Physical Requirements :
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions, frequently requires reaching with hands and arms and occasionally requires standing, walking, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken.
Minimum Qualifications
High School Diploma or equivalent and 1-2 years of reception or front office experience.
Bilingual in Spanish preferred.
Supplemental Information
Note : In accordance with State mandates and the Rockingham County Emergency Operations Plan, Rockingham County Health and Human Services staff from the Divisions of Social Services, Public Health and Integrated Health are required to staff emergency shelters during times of disaster. Please be advised that every staff person is eligible to be assigned to an emergency shelter or Emergency Operations Center.
The Public Service Loan Forgiveness Program is intended to encourage individuals to enter and continue to work full-time in public service jobs. If you have student loans and you are selected for full-time employment with Rockingham County, you may qualify for forgiveness of the remaining balance due on your William D. Ford Federal Direct Loan after you have made 120 qualifying payments on those loans while employed full-time by certain public service employers. Click on the link below to see whether you might qualify.
Medical, Dental, and Vision Insurance
For Full Time employees in a regular position, insurance is available and effective the first day of the following month after having worked for an entire month. The County currently pays 100% of the cost for regular employees working at least 30 hours per week. Dependent coverage is also available.
Paid Time Off
This benefit is available to regular employees working at least 20 hours per week. Time off includes :
Vacation / Annual Leave
Sick Leave
Paid Holidays .
Local Government Retirement System
All employees in regular full or part time position are required to contribute to the retirement system. Contributions are taken on a pre-tax basis. The current contribution amount is 6%.
Supplemental Retirement Plans
NC 401(k)- Employees have the option of making contributions on a pre or post tax basis to a 401(k) and on a pre tax basis to a a 457(b) plan.
Other Insurance
Insurance such as life, short term disability, and cancer care are available to regular employees and can be paid through payroll deduction.
Direct Deposit
All employees are required to have direct deposit.
Other Benefits
Credit Union : Employees of the County are eligible to open accounts at the Local Government Federal Credit Union.
Annual longevity payment beginning with the 6th full year of full or part time regular employment
Salary : $34,379
