What are the responsibilities and job description for the ServiceNow Support Analyst position at rockITdata LLC?
A company is looking for a ServiceNow Support Analyst responsible for monitoring and managing ServiceNow tickets and applications.Key ResponsibilitiesMonitor ServiceNow and respond to ticketsTriage issues and manage application dashboard monitoringProvide user training and support for ticket escalation processesRequired QualificationsBachelor's Degree or higher2 years of relevant experience, or 4 years of additional relevant experience may substitute for educationExperience with ticket management systems and helpdesk settingsFamiliarity with troubleshooting and advanced technical supportExperience in user training and escalation pathways
