What are the responsibilities and job description for the Customer Service Representative position at Rockler Companies, Inc.?
Company Overview
At Rockler Companies, Inc., we are committed to delivering exceptional customer service and building a strong community of woodworking enthusiasts. Our Customer Care Center is the heart of our operation, where dedicated professionals work tirelessly to address customer inquiries, resolve issues, and provide expert support.
Job Description
As a Customer Care Associate, you will be responsible for managing customer orders, addressing inquiries, and resolving complaints in a professional and courteous manner. Your excellent communication skills and ability to multitask will enable you to effectively process orders, maintain accurate records, and provide solutions that meet customer needs.
Key Responsibilities:
Requirements
To excel in this role, you will need:
At Rockler Companies, Inc., we are committed to delivering exceptional customer service and building a strong community of woodworking enthusiasts. Our Customer Care Center is the heart of our operation, where dedicated professionals work tirelessly to address customer inquiries, resolve issues, and provide expert support.
Job Description
As a Customer Care Associate, you will be responsible for managing customer orders, addressing inquiries, and resolving complaints in a professional and courteous manner. Your excellent communication skills and ability to multitask will enable you to effectively process orders, maintain accurate records, and provide solutions that meet customer needs.
Key Responsibilities:
- Process customer orders via phone, email, mail, fax, or chat.
- Manage customer accounts, update records, and resolve issues efficiently.
- Answer phone calls professionally, maintain call control, and focus on providing effective solutions.
- Engage with customers on technical inquiries, escalating complex queries to product support when necessary.
Requirements
To excel in this role, you will need:
- Excellent customer service skills and 1 year of experience in a similar position.
- Strong key-boarding skills and good communication abilities.
- Able to remain calm and courteous under stress, focusing on delivering exceptional service.
- High school diploma or equivalent.
- Availability to work scheduled shifts, including some Saturdays.
