What are the responsibilities and job description for the Order Management Specialist position at Rockler Companies, Inc.?
Role Summary
We are seeking a skilled Order Management Specialist to join our Customer Care team at Rockler Companies, Inc. In this role, you will be responsible for processing customer orders, managing accounts, and addressing inquiries in a timely and efficient manner. Your expertise in order management and customer service will enable you to deliver exceptional results and drive business growth.
Responsibilities:
Requirements
To succeed in this position, you should have:
We are seeking a skilled Order Management Specialist to join our Customer Care team at Rockler Companies, Inc. In this role, you will be responsible for processing customer orders, managing accounts, and addressing inquiries in a timely and efficient manner. Your expertise in order management and customer service will enable you to deliver exceptional results and drive business growth.
Responsibilities:
- Process customer orders accurately and efficiently.
- Manage customer accounts, update records, and resolve issues promptly.
- Communicate effectively with customers, addressing their needs and concerns.
- Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction.
Requirements
To succeed in this position, you should have:
- 1 year of experience in order management or a related field.
- Excellent customer service skills and strong communication abilities.
- Ability to multitask and prioritize tasks effectively.
- High school diploma or equivalent.
- Availability to work scheduled shifts, including some Saturdays.
