What are the responsibilities and job description for the Order Management Specialist position at ZEISS Group?
About Us:
How many companies can say they’ve been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location: This position is located in Maple Grove, MN, 3 days onsite and 2 days remote.
What’s the role?
We are seeking a dedicated Product Center Order Management Specialist to enhance our customers' purchasing experience. This role is crucial in initiating our order management process and requires close collaboration with the Customer Experience team to ensure order accuracy.
Sound Interesting?
Here’s what you’ll do:
- Attend daily production meetings to facilitate effective communication and problem-solving regarding scheduling and delivery.
- Learn the fundamentals of domestic and international shipping and logistics, collaborating with our international ZEISS locations.
- Maintain attention to detail while learning and retaining information about various parts and their configurations in SAP.
- Ensure production builds accurate orders as per customer specifications.
- Perform technical review for order completeness on all orders in partnership with our Customer Experience Team that initially enters most orders.
- Conduct sequence planning for assigned orders and provide response to Sales Service Center if product or a production slot availability does not allow us to meet the customers required delivery date.
- Help actively monitor all open orders by using the Order Management dashboard to ensure timely order completion and invoicing is issued.
- Responsible to work with the Customer Experience, Production, Planning, Purchasing, Finance and Logistics teams to determine product/part availability, order accuracy and order timeliness.
- Learn KMAT process, BOM information and our reservation order process.
- As required, work with the Planning and Customer Experience teams in coordinating production reschedules when sales orders are affected by a material shortage.
- Represent Carl Zeiss Industrial Metrology, LLC in global or local process improvement programs as a potential subject matter expert, provide training and support other ZEISS entities.
- Assure intercompany invoicing was successfully completed after PGI and order delivery by partnering with Finance.
- Help manage international orders by partnering with our other ZEISS entities to ensure order satisfaction and completeness.
- Empowered to manage communication of important developments, potential problems, and related information necessary for effective management.
- Support Manager as necessary with other tasks including but not limited to: producing reports, analysis and review of orders, special projects, process improvement initiatives, providing back up to other Customer Care areas, and other duties as directed or assigned. Additional responsibilities may include acting as department contact, covering meetings, answering questions, and support for team members in Supervisor or Manager’s absence
Do you qualify?
- A Bachelor’s degree with 1-3 years of relevant experience or a combination of education and experience equivalent to 7 years in customer service/care, sales administration, or a related area.
- Proficient in the use of a PC and Keyboard as well as Microsoft Office (Word and Excel required, Visio and PowerPoint are helpful)
- Demonstrated ability to read, write, speak, and understand English
- Ability to add, subtract, multiply, divide, and calculate percentages is necessary
Excellence in the following skills:
- Written and verbal communication
- Service orientation
- Attention to detail
- Time management
- Teamwork
- Problem solving
- Self-motivation
Nice to Haves:
- SAP experience preferred
- Export experience a plus
The annual pay range for this position is $45,000 – $56,000 annually ($21-27 an hour, eligible for OT)
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus.
We have amazing benefits to support you as an employee at ZEISS!
- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
- The list goes on!
Your ZEISS Recruiting Team:
Holly Greenwood-Mosher
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
Salary : $45,000 - $56,000
