What are the responsibilities and job description for the Director of Call Center position at Rockstar?
Rockstar is recruiting for a client that is a dynamic and results-driven organization focused on building, scaling, and optimizing high-performing call center teams. They thrive in a fast-paced, sales-focused environment where accountability, efficiency, and conversion rates are paramount.
Are you a results-driven leader with a passion for sales and a proven ability to build, scale, and optimize high-performing call center teams? Do you thrive in a fast-paced, sales-focused environment where accountability, efficiency, and conversion rates are the name of the game? If so, they want to hear from you.
About the Role
They are looking for a Director of Call Center to elevate their team to the next level. This is not a customer service role—this is high-volume outbound sales. They engage leads, follow up relentlessly, and close deals over the phone. They need someone who is obsessed with process, accountability, and results—someone who doesn’t just manage but drives performance and removes bottlenecks that slow down conversions.
What You’ll Be Responsible For:
- Owning the sales process: Ensure that every call is structured for maximum conversions, and that scripts, objection handling, and closing techniques are executed flawlessly.
- Managing performance metrics: Hold the team accountable to call volume, conversion rates, talk time, and follow-up frequency.
- Developing & training staff: Coach call center reps to master the art of selling over the phone and continuously refine their techniques.
- Process optimization: Identify inefficiencies and improve call center operations to increase productivity.
- Quality control: Ensure calls are professional, persuasive, and aligned with their sales objectives.
- Scaling and growth: Recruit, hire, and develop a high-performing sales team to meet demand.
- Roll up Your Sleeves: Jump in and work side by side with the team to meet quotas and exceed goals.
What They’re Looking For:
- Proven experience running a sales-driven call center or similar relevant experience.
- Obsessive focus on metrics—you don’t just track KPIs, you use them to drive change.
- Strong leadership skills—able to hold people accountable while fostering a positive, high-energy sales culture.
- Process-oriented mindset—you see inefficiencies and fix them fast.
- Resilience & urgency—they need someone who will push the team to hit goals, not just report on them.
- Experience in outbound sales—they are NOT a customer service center; they are a high-volume sales operation.
Why Join Them?
- Your earnings grow with your team’s success.
- Make an immediate impact—they have a strong foundation but need a leader to take them further.
- Growth potential—this is a high-visibility role with room to expand responsibilities.
- Work with a driven, high-performing team—you’ll be surrounded by people who take ownership and execute.
Ready to lead a high-performing sales team? Apply today and show them how you’ll drive revenue, increase efficiency, and elevate their call center.
