What are the responsibilities and job description for the Customer Care Specialist-Print Industry position at Rocky Heights Print and Binding?
Are you looking for a rewarding position in a fast-growing company? Come join our awesome team!!!
We are looking for a detail-oriented, caring person to add to our customer service team in support of our Administration and Graphics staff. Multitasking is critically important as our day-to-day activities are numerous. We are passionate about what we do here, and are looking for team members who are committed to serving our customers. This part-time position will be Tuesday through Thursday, 8:00 a.m.- 5:00 p.m.
Specific Responsibilities:
- Talk with and/or meet with customers over the phone and in person.
- Gathering criteria for orders, help guide customers through our process.
- Creating estimates and quotes and communicating them to the customers.
- Following up with customers periodically after proofs have been sent.
- Communicating with our graphics and production teams.
- Build strong relationships with our customers, in person and over the phone.
- Manage customer concerns, resolving problems, customer complaints and actively participate in customer transactions.
- Entering new orders into Quickbooks.
- Administrative duties such as answering phones, emailing, etc
- Working with our print brokers.
We are looking for people who:
- Have excellent communication and listening skills, a pleasant demeanor along with a professional appearance and ability to work well with people.
- Thrive in working in an active, busy environment.
- Are organized and detail oriented with the ability to handle multiple priorities.
- Are proficient in basic computer skills including Microsoft Office.
- Are interested in continually learning and growing to help future customers better.
- Are eager to take on a new challenge.
- Believe multitasking is not a skill, rather a way of life.
- Are excited about a rapidly changing work environment – being on the ground floor of a rapidly growing company appeals to you!
Requirements:
- Customer Service experience
- Computer skills, multitasking and organizational skills necessary.
To find out more about this opportunity, send resume and references. Cover letter is a plus.
Job Type: Part-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $17