Call Center CSR - Full Time

Rocky Mountain is hiring new Team Members to join our Call Center Department as a CSR - training class February 24, 2025.

For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for powersport enthusiasts - having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor, we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the motorsports industries leading resources for instruction and demonstration.

There has never been a better time to start your career with us! In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast paced, exciting industry. Do you love powersports? Do you want to work for a company with a fun and rewarding environment? Rocky Mountain ATV/MC is that company, we are comprised of powersports enthusiasts just like you. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience. GET READY.

As a colleague at Rocky Mountain ATV/MC, you can enjoy benefits and perks including:

• Employee Stock Ownership Program (ESOP)
• Competitive compensation with regular bonuses
• Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees
• Delicious onsite cafeterias with discounted meals
• Excellent Medical, Dental, Vision, and Voluntary Life insurance plans
• 401K with company match
• PTO and holiday pay
• Wellness programs and discounted local gym membership
• Powersport and wellness race/participation reimbursements
• Generous employee discount on thousands of products
• Career advancement, professional development, and opportunities to grow

What you will do in this role:

• Participates in using available sources to research required information.
• Provides support to customers with product and service information.
• Coordinates and processes customers' orders.
• Will document call information according to standard operating procedures.
• Will resolve or report any issues.
• Maintain and comply to PCI DSS requirements.
• Will identify and escalate priority issues and route calls to appropriate resource.
• Provide services and objectives to ensure Rocky Mountain's quality of services.
• Perform other duties as necessary and required.
• Work collaboratively and cooperatively with others, committing to a workplace of teamwork, dignity, and respect.

How you will thrive in this role:

• Familiarity and understanding of the practices, procedures, and applications for Customer Service and/or environments.
• Possess the experience and/or ability to accommodate and develop solutions to address changing responsibilities and evolving business needs.
• CSR will be able to clearly and effectively communicate and articulate thoughts and points.
• Should possess functional knowledge and capability with Microsoft Office: Outlook, Excel, and Word.
• Strong interpersonal, communication, and collaborative skills. Bilingual Spanish/English is a plus.
• Should have strong analytical, organizational, project management and time management skills. CSR should be possessing attention to detail and the ability to effectively multi-task in a deadline driven environment.
• Ability to represent Rocky Mountain in a professional manner always to ensure Company policies and procedures as well as compliance to all applicable laws and applications.
• Ability to understand, read, and/or comprehend instructions and directions including different numbers and specifications.
• Must be able to work scheduled hours.
• Be a collaborative team player who is willing to work with others and independently.
• Strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability.

Schedules Available:

M-F 7am-3:30pm, every other Saturday

Physical Requirements:

Position performance will require the regular physical ability to walk and function in elevation changes by the means of self-propulsion, to include steps, ladders, and varied walking and working surfaces. Ability to negotiate warehouse work areas in a safe manner and behavior. Vision abilities specific to the position will include close vision, peripheral vision, depth perception, and the ability to focus. Performing in this role will require the use of hands to use and handle tools, objects, materials, and controls. Performance requires the frequent ability to sit, talk, hear, stand, climb, balance, stoop kneel, crouch, or crawl. Employee will need to be able to read, write, and understand basics of the English language. Employee may have to lift and/or move up to 25 pounds and up to 45 pounds assisted or if capable.

Equality:

Rocky Mountain ATV/MC is proud to be a company of inclusion, belonging, and fairness. We rely on our colleagues to collaborate, have a voice, and perspective. We embrace everyone and are proud to be an equal opportunity employer that does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity/expression, veteran status, or genetic information or any other category protected under applicable law.