Receptionist

Why work at Rocky Mountain Human Services?
You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS provides great benefits such as:

• Employer paid medical options, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program

This position provides administrative support to the Administration Manager and delivers high level customer service, representing the organization in a professional manner. The position provides primary phone reception and customer service support for the front desk at the main office.

Essential Duties

• Answers phone calls, assisting callers by providing information and transferring calls to the appropriate parties.
• Greets and assists visitors arriving at the office; maintains visitor register.
• Opens and closes office
• Takes and relays telephone messages for employees.
• Maintains up-to-date information at the front desk to readily assist customers.
• Maintains the front desk and lobby area in a neat and organized manner, reporting any concerns to the Administration Manager for follow up.
• Issues and tracks temporary security cards to employees and vendors.
• Assists with processing of incoming mail, routing checks and scanning documents as needed.
• Receives and logs deliveries, distributes faxes.
• Schedules conference rooms as needed
• Participates in emergency practice drills and provides leadership and guidance to staff / visitors in an emergency.

• Attends organizational meetings.
• Completes training as assigned.
• Performs a variety of routine clerical duties as necessary.
• Provides back up support when team members are out.
• Maintains strict confidentiality of all information and adheres to HIPAA regulations.

Knowledge, Skills, and Abilities

• Strong organizational skills, ability to prioritize, multi-task and meet deadlines independently.
• Strong communication skills and the ability to deliver high level customer service.
• Detail oriented.
• Knowledge of Microsoft Office Suite.
• Maintains prompt and regular attendance.
• Ability to be flexible and work collaboratively with others.

Minimum Qualifications

• High School diploma or GED equivalent
• One-year general clerical experience
• Previous experience in a customer service role, preferably in an office setting.

Driving Category - Requirements

Driving Category B:

Employees who may drive RMHS or personal vehicles for business purposes. Category B employees may transport other employees but will not transport RMHS clients.

• Valid drivers license
• Proof of motor vehicle insurance
• Personal vehicle in good operating condition for use during work, including transporting individuals
• No major violations in the past three years.
• No more than two moving violations in the past three years
• Ability to meet and maintain agency driving requirements and operate agency vehicles
• Drivers must upload proof of ongoing auto insurance every 6 months into Paycom/Relias.

Preferred Qualifications

• Previous experience working in human services-related organization
• Previous facilities / office administration experience
• Bilingual, English/Spanish