Administrative Assistant (Seasonal)

Summary:

In this role, you will be answering phones and taking messages. You be responsible of administrative tasks including filing, shredding, organizing, and creating move in packets and gifts are a few examples of duties essential in this role. You need an effective customer service skill and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service.

Responsibilities:

• Full time hours - Monday through Friday (Available starting May through August)
• Administrative tasks including filing, shredding, organizing, and creating move-in packets and gifts
• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems)
• Composing and distributing correspondence / notices (3-day, move-out charges, renewals, other important resident notices that pertain to maintenance services, etc.)
• May participate in property walks / inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure the community is well maintained according to company standards
• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events
• Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns
• Follow-up with residents who have requested work orders/services or expressed issues/concerns
• Works in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner
• Responsible for resident follow-up to ensure services rendered have been completed to standard and meet resident satisfaction
• Promotes positive resident relations by answering the phone professionally, conducting yourself to company standards, and responding in a timely manner to ensure resident satisfaction
• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events
• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing, and company Standard Operating Procedures and Policies