What are the responsibilities and job description for the IT Support Specialist position at Roessel Joy?
A RoesselJoy client is looking for an IT Support Specialist to join a growing organization located in Seattle, Washington. The IT Support Specialist will provide first-level phone and email support on various technical issues involving hardware and software. This IT Support Specialist is the first line of support. It handles initial evaluation, troubleshooting, and problem-solving and escalates to appropriate staff if a higher level of technical support is required.
Requirements
· Provide customer service while supporting remote and office-based staff in a fast-paced environment.
· Support includes, but is not limited to, Macs (primarily), PCs, AV, smartphones, phone, and voice mail systems, both in and outside the office
· Manage local technology to increase reliability, security, interoperability, and effectiveness of customer work while reducing costs, both in the office and at a remote site
· Assist in preparing and deploying Apple and PC laptops for staff, including configuration and imaging
· Manage user accounts in Active Directory and across various SaaS tools.
· Hardware and software asset tracking and inventory management
· Coordinate the repair and maintenance of AV equipment, office printers, and computing equipment with outside vendors
· Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
· Troubleshoot video conference and telecommunications systems
· Maintain problem call history by recording calls in the help desk tracking database; analyze call data to identify improvement opportunities proactively
You should have the following:
· Education in Technology or equivalent experience or minimum of 2 years of experience in a similar role
· Experience in effectively communicating and presenting technical concepts to management, peer group, and staff
· Experience troubleshooting macOS, Windows 10, Microsoft Office Suite, Web browsers, VPN/network connectivity, Google G Suite environment, SaaS tools, Audio Visual equipment
· Basic skills in the following areas: Mac/PC laptop hardware, software, telecommunications, mobile devices, and networking
· Lifting/moving equipment is required
· Knowledge of MDM solutions, Directory Services, and SSO a plus
