What are the responsibilities and job description for the Senior Client Advisor - Costa Mesa 1 position at Roger Dubuis?

KEY RESPONSIBILITIES

To achieve the boutique monthly and annual sales turnover, in line with Roger Dubuis commercial strategy, sales ceremony and client service excellence.
Cultivate and develop a network and a loyal clientele
Provide excellent customer service and after-sales experience to clients.
Deliver bespoke experiences for Ultra High Net Worth Individuals (UHNWI) clients to keep them engaged with the brand.
Share the Roger Dubuis story, our commitment to quality standards and collections with clients.
Generate new business opportunities through participation in social functions within the community; invite current and prospective clients to in-boutique events and utilise social media platforms and other support to reach out to clients.
CRM - Enrich the customer database with accuracy, communicate on novelties, events and giftings, campaigns and reporting.
Maintain high standards of boutique presentation and ensure merchandise is properly maintained and secured at all times.
Follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests.

SECONDARY

To take part actively in meetings, cycle inventory counts, and all daily operations as required

To assist fellow Boutique Ambassadors during a sale – customer service, gift wrapping, conveying pieces from the stock.

To perform all the “back of the house” activity that make boutique operates smoothly

To perform any selectivity entrusted task by the Boutique Manager – re-stocking, display, sales accessories follow-up and maintenance

To respect, apply and promote compliance and security rules

COMPETENCIES

Posess an entrepreneurial mindset

Team player with great organizational skills

Passionate about High Watchmaking and UHNWI Lifestyle

Sensitive to the luxury watch industry and competitors

Comfortable working with an UHNWI international clientele

Languages : English (Mandarin and Spanish are a plus)

REQUIRED EXPERIENCE

Bachelor’s degree or equivalent preferred

Travel required 40%

TECHNICAL SKILLS / ABILITIES

Team player, hard worker and positive

Ability to work in fast paced environment

Excellent interpersonal, communication and organizational skills

Creative, entrepreneurial & proactive

PERSONAL SKILLS

Fluent in English

Other languages a plus (Mandarin Chinese, Spanish)

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and (k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range : $28-$31 hourly

Salary will be determined based on relevant skills and experience

Salary : $28 - $31

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Senior Client Advisor - Costa Mesa 1

What are the responsibilities and job description for the Senior Client Advisor - Costa Mesa 1 position at Roger Dubuis?

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