Field Technician- IT

The Field Technician will provide technical support to users by responding to requests for assistance both remotely and on-site, ensuring timely and clear communication throughout the resolution process. The role involves tracking and documenting all requests and solutions using Helpdesk software, maintaining a knowledge base for recurring issues, and suggesting improvements to minimize disruptions. The technician will ensure all interactions are properly documented for future reference and assist with process enhancements to improve efficiency. A strong background in IT support, excellent communication skills, and relevant certifications (CompTIA A or CompTIA Tech ) are preferred.

Key Responsibilities:

Field Support:

• Executing IT Mobilization by preparing, configuring, and deploying workstations, including
hardware, peripherals, and networking configurations, while providing excellent
communication with project teams.
• Provide on-site technical support to employees at company offices or field locations,
addressing hardware and software issues that cannot be resolved remotely.
• Troubleshoot network connectivity issues, VPN access, and remote work tools directly on-site
as needed.
• Assist with the deployment, repair, and replacement of equipment at various job site office
locations, ensuring minimum downtime for employees.
• Perform regular field visits to inspect equipment, assess user needs, and ensure systems
function properly across the organization.
• Plan for, communicate with project teams, and execute IT demobilization at job sites.
• Collaborate with the IT Operations Manager to identify areas where field support can be
improved to enhance overall user experience.

Helpdesk Support:

• Provide advanced technical support via the Helpdesk for computer hardware, software, mobile devices, and network issues.

• Troubleshoot and resolve issues with Microsoft software (Windows, Office, etc.), helpdesk
software (e.g., Zendesk), mobile devices (iOS preferred), and general networking protocols
(TCP/IP, VPN, DNS, DHCP).
• Prepare and deploy hardware to users, ensuring optimal configuration and operation.

Skills & Qualifications:

• Strong technical skills with hands-on experience in troubleshooting hardware, software, and network issues.
• Familiarity with Microsoft software (Windows, Office Suite, etc.), networking protocols, mobile devices (iOS preferred), and helpdesk software (e.g., Zendesk).
• Excellent problem-solving abilities and the ability to communicate technical information effectively.
• Self-motivated and able to work independently while also collaborating with team members.
• Ability to manage multiple tasks in a fast-paced environment.
• Valid driver’s license and willingness to travel to field locations as needed.

RO Perks

• Competitive Salary & Benefits
• Paid Maternity and Paternity leave
• Structured career pathing and continuing education support
• RO Refresh - Additional paid time off between Christmas and New Years

Commitment to Diversity at RO

Rogers-O’Brien is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives.

Notice to Search Firms and Recruiters: Rogers-O'Brien Construction (RO) does not accept unsolicited resumes, profiles, or applications from recruiters or employment agencies. RO is under no obligation to pay any referral compensation or recruiter fee in the absence of a position-specific requisition and currently executed Recruitment Services Agreement. This includes unsolicited resumes submitted directly to any RO employee or hiring manager.