What are the responsibilities and job description for the End User Support Specialist II position at Rogue Community College?
Position Description | |
Position Title | End User Support Specialist II |
Secondary Title |
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Group / Grade | 6 |
Classification | Classified | Work Location | Table Rock Campus |
Overtime Eligible | Non-Exempt | Division | Operations & Finance |
Differentials | N/A | Department | IT-End User Services |
Reports To | Director, IT | ||
Supervision Received | Works under the general supervision of theDirector, IT. | ||
Supervisory Responsibility | Supervision is not a responsibility of this position. May oversee student employees. |
Position Summary |
Provides technical support for all aspects of staff and classroom hardware/software, peripherals, and smartphones and various technology used by staff and students, including planning deployments, installation, maintenance, and repair. Works with and trains staff and students in all aspects of desktop computers and classroom technology, including software applications and hardware solutions. Works as part of the Tier 2 team to respond to requests for installation, troubleshooting, and repair for all end-user technology on campus including computer labs. Works in partnership with staff and Tier 3 IT administrators to design practical solutions for the purchase and licensing of all desktop computers, software, and peripherals. Manages several campus-wide applications and database solutions including, disk imaging solutions, document imaging solutions, desktop computer monitoring, video content cloud storage, end-user support ticketing system, and security solutions. Oversees and manages Active Directory objects including, computer objects, Organizational Units, printer objects, policy objects, and user accounts for a password reset. Works with the Audio/Visual Engineers to set up and provide technical support at events on and off campus. |
Equipment Support
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2. | System Administration
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3. | Other Duties
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Institutional Expectations |
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Minimum Qualifications
Only degrees received from an accredited institution will be accepted: accreditation must be recognized by the office of degree authorization, US Department of Education, as required by ORS 348.609. The final candidate will be required to provide official transcripts for the required degree.
Any satisfactory equivalent combination of education and experience which ensures the ability to perform the essential functions of the position may substitute for the requirement(s). Please see our Applicant Guide for more information on education/experience equivalency guidelines. | |
2. | Preferred Qualifications
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3. | Essential Knowledge, Skills, & Abilities (Core Competencies)
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4. | Other Requirements
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5. | Remote Work Options (see AP 7239 Working Remotely for more details)
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6. | Physical Demands The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
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7. | Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Position will remain open until filled, with screening scheduled to begin 3/17/2025. Applications received after the screening date are not guaranteed review. Documents required for submission include a cover letter and resume. Applications missing any of the listed required documents may be considered incomplete and ineligible for further review.
RCC is committed to a culture of civility, respect, and inclusivity. We are an equal opportunity employer actively seeking to recruit and retain members of historically underrepresented groups and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
CANDIDATES WITH DISABILITIES REQUIRING ACCOMMODATIONS AND/OR ASSISTANCE DURING THE HIRING PROCESS MAY CONTACT HUMAN RESOURCES AT 541-956-7329. ONLY FINALISTS WILL BE INTERVIEWED. ALL APPLICANTS WILL BE NOTIFIED BY EMAIL AFTER FINAL SELECTION IS MADE. INTERVIEW COSTS ARE AT APPLICANT'S EXPENSE. FINAL CANDIDATE WILL BE REQUIRED TO SHOW PROOF OF ELIGIBILITY TO WORK IN THE UNITED STATES. FOR POSITIONS WITH A DEGREE REQUIRED, ONLY DEGREES RECEIVED FROM AN ACCREDITED INSTITUTION WILL BE ACCEPTED; ACCREDITATION MUST BE RECOGNIZED BY THE OFFICE OF DEGREE AUTHORIZATION, US DEPARTMENT OF EDUCATION, AS REQUIRED BY ORS 348.609.
Public Service Loan ForgivenessRogue Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education.
Rogue Community College does not discriminate in any programs, activities, or employment practices on the basis of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, gender identity, marital status, veteran status, disability, age, pregnancy, or any other status protected under applicable federal, state, or local laws. For further policy information and for a full list of regulatory specific contact persons visit the following webpage: www.roguecc.edu/nondiscrimination.
Salary : $24