Accounts Receivable Specialist

ESSENTIAL JOB TASKS

· Daily cash application of lockbox and electronic payments by batching and balancing in accounting system and utilizing a cash automation platform.

· Saves ACH remittances for future cash applications that come via e-mail or downloaded from a portal.

· Makes daily collection calls and send statements to past due customers by working through a past due report. Works collaboratively with customer service and/or sales to resolve outstanding customer issues.

· Handles collecting funds from cash in advance customers and works with customer service and/or billing to release orders and shipments.

· Evaluates customer’s A/R to determine problem accounts, doubtful accounts and write offs. Works with the AR & AP Manager to determine whether customers qualify for credit hold.

· Monitors Accounts Receivable shared e-mail and routes e-mails.

· Processes all customer refunds, returned checks, and chargebacks.

· Enters customer credit memos into the system and apply as needed.

· Special projects and other duties assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.)

· Associates Degree or higher in Accounting or related field (preferred)

· Minimum 5 years’ prior business to business, order to cash and/or business collections experience preferred.

· Prior Great Plains experience a plus.

· Must be computer literate and possess knowledge of the Internet, Intermediate Excel skills, Teams, Adobe, Word, and Outlook.

· Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external.

· Ability to deal with difficult situations in a diplomatic and professional manner.

· Excellent analytical and creative problem-solving skills with the ability to make independent decisions based on investigation and judgment.

· Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.

· A positive approach and willingness to learn coupled with the ability to work in a team environment.

· Must possess excellent detail orientation and accuracy to process payments, and balance daily cash receipts.

· Strong organizational skills to process high volume of cash application on a timely basis.

· Strong work ethic and an ability to excel within a rapidly changing and growing organization.

KNOWLEDGE, SKILLS AND ABILITIES

· Exemplify Rohrer’s Core Values:

• Bring the ''want to" attitude to work
• Engage in Lean thinking and problem solving
• Team focused
• Trustworthy
• Excellence in Service to our customers (internal & external)
• Respect and Accountability to self and others

· Knowledge of administrative and clerical procedures such as managing files and records.

· Knowledge of principles and processes for providing customer and personal services.

· Training in Order Management System and accounting software (Great Plains).

· Knowledge of Microsoft Excel, Word and Outlook.

· Essential teamwork attributes.

· Excellent interpersonal skills.

· Strong professional verbal and written communication skills.

· Capable of paying close attention to small detail to identify errors.

· Ability to cross-train to fill in when necessary.

· Capable of taking initiative in projects and correcting personal mistakes.

· Capable of accessing and navigating websites.

· Ability to maintain a high level of accuracy in preparing and entering financial information.

· Ability to work independently and occasionally under stress to meet deadlines.