What are the responsibilities and job description for the Customer Service III position at Rohrer?
The Customer Service Level III is responsible for reviewing client job specifications, managing consumable orders, and overseeing inventory and forecasted ordering programs in collaboration with customers. This role involves processing client artwork, proofing, and addressing job-related constraints while ensuring timely and efficient handling of orders, quotes, samples, and other requests. Occasional travel may be required to meet clients, and the role also provides support in the absence of Rohrer team members as needed.
ESSENTIAL JOB TASKS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Fielding new customer calls and sharing product related information and Rohrer service abilities with the client.
- Discuss Rohrer services to customers by telephone or in person, take or enter orders, and obtain details about customer complaints.
- Data entry of order information (Match P.O prices and items to new / rerun items, etc.)
- Post reservation production tickets (if applicable).
- Attend daily production meetings to share information with production (new projects, upcoming large orders, expedited request, etc.)
- Review artwork / designs from customers to prepare work orders for prepress, thermo tooling, design to have proofs, concept drawing, prototypes and samples made. Order color folders if necessary.
- Send proofs, die samples, color folders, mockups, and prototypes for approval.
- Enter specs for approved items (print & thermo) and obtain layouts for production.
- Process RFQ’s per information provided by sales and the customer.
- Initiate and manage timeline set for customer expectations (orders, new projects, RFQ’s, inquiries, etc.)
- Contact customer with any issues or delays in meeting requirements including any shipping / freight issues that may arise.
- Handle customer complaints and obtain the best compromised solution.
- Responsible for inventory management.
- Manage CIA account processing and assist with past due collections.
- Foster a culture based on Rohrer’s Core Values (see KSA’s below).
- Other duties as assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
KNOWLEDGE, SKILLS AND ABILITIES
o Partnership – Actively develop relationships with our internal team and external partners to create shared value
o Integrity – Building trust as we operate under our guiding principles of honesty, decency, and ethics
o Drive – Engaged and passionate about proactively leading and participating in continuous improvement
o Initiative – Develop creative and inventive ideas that shape our markets and achieve our strategic objectives
sales staff, supervisors and plant employees
reach goals accurately
efficiently
seal trays and finishing processes with an understanding of interactive workflow
and solve problems with little supervision
SCHEDULE
PAY :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $50,000 - $55,000
