What are the responsibilities and job description for the Assistant Service Manager/Service Writer North Hills Lexus position at Rohrich Automotive Group?
Job Overview
We are seeking a dedicated and detail-oriented Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers seeking automotive services, ensuring a seamless experience from initial inquiry to service completion. This role requires strong communication skills, mechanical knowledge, and the ability to align customer needs with our service offerings.
Duties
- Greet customers and assess their vehicle maintenance needs.
- Document customer concerns and service requests accurately.
- Collaborate with service technicians to provide detailed estimates for repairs and maintenance.
- Upsell additional services based on customer needs and vehicle condition.
- Maintain accurate records of services performed, parts used, and customer interactions.
- Handle cash transactions and process payments efficiently.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Stay informed about automotive service trends and new products to better assist customers.
Experience
- Previous experience in service writing or a similar role within the automotive industry is preferred.
- Strong mechanical knowledge related to vehicle maintenance and repair.
- Familiarity with cash handling procedures and point-of-sale systems.
- Excellent communication skills, both verbal and written, with an emphasis on customer interaction.
- Ability to work collaboratively in a fast-paced environment while managing multiple tasks effectively.
Join our team as a Service Writer where your expertise in automotive service will contribute to delivering outstanding customer satisfaction!
Job Type: Full-time
Pay: $60,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
Ability to Commute:
- Wexford, PA 15090 (Required)
Ability to Relocate:
- Wexford, PA 15090: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $120,000
