What are the responsibilities and job description for the Cadillac Service Advisor - West Liberty Ave position at Rohrich Automotive Group?
Rohrich Automotive Group is seeking an experienced Service Advisor to join our team. The ideal candidate will be responsible for managing our service department and ensuring that all automotive repairs and maintenance are performed efficiently and effectively.
Join the premier Cadillac dealership in Pittsburgh with almost 90 years of operation! Our team enjoys a state-of-the-art facility, enabling us to provide a customer experience that is exceptional in every way.
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Clean driving record and valid driver’s license
Job Type: Full-time, Monday through Friday, Saturdays as needed.
Pay: $60,000.00 - $80,000.00 per year
“We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.”
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $60,000 - $80,000
