What are the responsibilities and job description for the Strategic Relationship Manager position at ROI Construction?
Summary:
Acting independently, the Strategic Relationship Manager (SRM) is responsible for the quality, health, growth, and profitability of ROI’s relationships with its clients by ensuring that our services and solutions are delivered in alignment with their objectives and key strategies. Success is measured in client satisfaction(Client Success Manager), retention, growth, and profitability. This role will act as the primary point of contact for clients and will be responsible for monitoring, measurement, and presentation of ROI’s service delivery and overall performance.
Responsibilities:
- Cultivate in-depth knowledge of solar technology.
- Understand ROI Construction’s offerings and effectively communicate their value, with an emphasis on securing agreements.
- Knowing the clients’ objectives, key strategies, leaders, and stakeholders to position ROI as a credible collaborator in refining those strategies and developing specific initiatives and solutions that will enable clients to achieve their objectives.
- Leading relationship status reviews with clients on a regular basis to present service delivery metrics, status of active engagements, and address outstanding issues and resolution plans.
- Effectively communicating ROI’s long-term strategy and direction.
- Ensuring that ROI is viewed as an optimum strategic partner to clients.
- Monitoring, reviewing, and confirming the impact of communications sent from ROI to clients, ensuring understanding of implications and impacts on their organizations.
- Working collaboratively to ensure appropriate direction is provided to all delivery teams and a productive two-way communication flow exists. Developing and scoping new initiatives and projects, drafting proposals, statements of work, and other activities related to selling, servicing, and delivering work to clients.
- Ensuring smooth operation of day-to-day activities required to meet clients’ objectives.
- Monitoring that all work performed is executed within set deadlines and established budgets.
- Independently assessing the speed, agility, quality, and responsiveness of our delivery organizations.
- Maintaining knowledge of ROI’s products and services, those of key vendors and partners, and developing strategies for how to continually apply them to evolve and improve the quality of results and service delivered to clients.
- May perform other job duties as assigned.
Qualifications:
- Minimum of 5 years of experience in the solar energy industry.
- Prior experience as a Strategic Relationship Manager or Client Success Manager preferred.
- Possess stellar communication abilities and a natural flair for establishing connections.
- Outstanding customer advocacy through relentless pursuit of issue resolution and performance of escalation processes when needed.
- Ability to deliver accurate responses to customer requests, whether positive or negative.
- Demonstrates analytical skills.
Compensation & Benefits:
- Competitive salary range: $90,000-100,000
- Paid Time Off
- Opportunities for professional growth and development
About us
At ROI Construction, we are proud to be a second-generation family-owned roofing company with a strong commitment to sustainability and community service. Under the leadership of our Founder and CEO, Dominic Di Pietro, we have expanded our expertise to include not only top-tier roofing, siding, and gutter services but also solar solutions designed to maximize your return on investment. Growing up in the industry, Dominic continues the legacy started by his father, Richard Di Pietro Sr., by steering the company into the forefront of the renewable energy movement in the DMV area. Our mission is to empower homeowners by reducing their utility bills and enhancing their quality of life through the adoption of clean, renewable energy.
Core values:
- Integrity- the cornerstone of every action and decision, fostering a culture of honesty, transparency, and ethical behavior.
- Discipline- the drive to meet and exceed their goals, as they cultivate a work environment that values perseverance, focus, and continuous self-improvement.
- Massive Action- empowering their team to tackle challenges head-on with unwavering determination, innovation, and an unrelenting drive to bring about meaningful results.
Job Type: Full-time
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $90,000 - $100,000