What are the responsibilities and job description for the Partner Success Manager position at ROI CX Solutions?
Company Overview
ROI Call Center Solutions is dedicated to enhancing customer interactions for some of the largest brands in the country. Our mission revolves around providing exceptional customer service through various channels, including phone, chat, and email, ensuring that every interaction leaves a positive impression.
Are you a natural relationship-builder with a knack for organization and a love for making people feel valued? Do you thrive in a dynamic environment where no two days are the same? If so, we want you on our team!
About the Role:
As our Partner Success Manager & Event Coordinator, you’ll play a key role in strengthening relationships with our business partners, ensuring they feel appreciated and engaged while also driving new partnership opportunities. You’ll be responsible for everything from scheduling calls to researching the perfect gifts, keeping our network strong, and leading special projects that support our continued growth.
What You’ll Do:
- Manage & Nurture Partnerships: Keep existing partners engaged, reawaken dormant relationships, and identify new business partners to expand our network.
- Coordinate & Schedule: Arrange meetings, follow-ups, and key touchpoints with business partners.
- Gift & Appreciation Strategy: Research and source personalized gifts for partners—whether for birthdays, holidays, new partnerships, or just because.
- Event Coordination: Support the planning and execution of partner-related events and initiatives.
- Special Projects: Take ownership of unique projects that arise to enhance partner success and engagement.
What We’re Looking For:
- Strong communication and relationship-building skills.
- Highly organized with great attention to detail.
- Creative thinker who enjoys personalizing experiences for others.
- Proactive and resourceful—able to take initiative and run with ideas.
- Experience in partner management, event coordination, or a similar role is a plus!
Why Join Us?
- Competitive salary ($50,000 - $70,000/year).
- A fun, fast-paced environment where your work directly impacts our success.
- Opportunities to grow and take on new challenges.
- The chance to build lasting relationships and make a real difference in our partner network.
If this sounds like you, we’d love to hear from you!
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Event planning: 1 year (Preferred)
- Relationship management: 1 year (Preferred)
Ability to Commute:
- American Fork, UT 84003 (Required)
Work Location: Hybrid remote in American Fork, UT 84003
Salary : $50,000 - $70,000
