What are the responsibilities and job description for the Director Patient Financial Services position at Rokos Group?
The Organization
Nestled in the heart of Southern California’s picturesque Santa Clarita Valley, Henry Mayo Newhall Hospital is a cornerstone of the community, offering compassionate, state-of-the-art care as a 357-bed, not-for-profit medical center. Fully accredited by The Joint Commission, Henry Mayo is powered by a dedicated team of nearly 1,900 employees and over 590 medical professionals spanning 71 specialties and subspecialties.
Our hospital is renowned for its 24/7 Emergency Department, which provided life-saving care to nearly 60,000 patients in 2021 alone. Families place their trust in our highly regarded maternity department, where nearly 1,400 babies were brought into the world in the same year. Beyond delivering exceptional care, we are proud to serve as an advanced primary stroke center, a Level II trauma center, and a designated STEMI heart attack receiving facility.
Henry Mayo’s commitment to excellence extends beyond clinical achievements—we are a vital community resource, blending cutting-edge medical innovation with a deep sense of compassion. Join us in making a meaningful difference in the lives of thousands every year.
Director, Patient Financial Services
Reporting directly to the Senior Vice President/Chief Financial Officer, the Director of Patient
Financial Services serves as a pivotal leader overseeing the financial heartbeat of Henry Mayo Newhall Hospital. This highly visible role is responsible for the strategic oversight and seamless management of all patient billing and collection processes, as well as the operations of Patient Access, including admitting, registration, financial counseling, insurance verification, point-of-service cash collections, and PBX services.
Leading a team of three experienced managers and a dedicated workforce of approximately 100 full-time employees (35 in Patient Financial Services and 65 in Patient Access), the Director ensures regulatory compliance while driving operational excellence. With an annual departmental budget of $5 million and responsibility for supporting hospital net revenues of $375 million, this leader will play a critical role in shaping the financial sustainability of the organization.
The ideal candidate will bring a collaborative and forward-thinking approach to optimize workflows, enhance patient experiences, and deliver measurable results. This is an extraordinary opportunity to lead a key function at an organization dedicated to community health and innovation.
Experience/Qualifications
- Bachelor’s degree in Healthcare Administration, Management, Finance, or related business discipline
- Minimum seven (7) years of recent experience in an acute hospital setting encompassing all aspects of patient billing, collection, and registration functions
- Minimum of five (5) years recent management experience in a hospital setting
- Certification, or training through, The Advisory Board, CHA, HFMA, NAHAM, etc.
Compensation
For the selected candidate, a complete and competitive compensation package will be offered which includes a target annual salary of $200k - depending on experience, incentive bonus, major insurances, PTO, retirement, and relocation reimbursement.
Salary : $200,000
