What are the responsibilities and job description for the Order and Suppy Management Specialist position at Roku?
Teamwork makes the stream work.
Roku Is Changing How The World Watches TV
Roku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About The Team
The Supply Chain Operations team plans and drives the manufacturing, shipping, reception, storage, and delivery of Roku’s entire product portfolio. Our logistics team works cross-functionally with planning, factory management, new product introduction and order management to build and ship Roku’s product within the required time frame, and with a laser focus on cost and quality. The 3PL and Distribution Manager is part of the Supply Chain Operations team, partnering with Roku’s logistics suppliers, and will oversee the day-to-day tactical and strategical plans to ship products on-time to Roku’s customers.
About The Role
We are seeking a highly organized and proactive Order & Supply Management Specialist to join our team in Austin, Texas. In this role, you will be responsible for managing the end-to-end order and supply chain processes to ensure timely and accurate delivery of products to our customers. You will collaborate with various departments to optimize inventory levels, streamline order processing, and enhance overall customer satisfaction. A solutions-oriented mindset and strong customer communication skills are essential for success in this role.
What you’ll be doing:
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms.
Roku Is Changing How The World Watches TV
Roku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About The Team
The Supply Chain Operations team plans and drives the manufacturing, shipping, reception, storage, and delivery of Roku’s entire product portfolio. Our logistics team works cross-functionally with planning, factory management, new product introduction and order management to build and ship Roku’s product within the required time frame, and with a laser focus on cost and quality. The 3PL and Distribution Manager is part of the Supply Chain Operations team, partnering with Roku’s logistics suppliers, and will oversee the day-to-day tactical and strategical plans to ship products on-time to Roku’s customers.
About The Role
We are seeking a highly organized and proactive Order & Supply Management Specialist to join our team in Austin, Texas. In this role, you will be responsible for managing the end-to-end order and supply chain processes to ensure timely and accurate delivery of products to our customers. You will collaborate with various departments to optimize inventory levels, streamline order processing, and enhance overall customer satisfaction. A solutions-oriented mindset and strong customer communication skills are essential for success in this role.
What you’ll be doing:
- Efficiently process and manage customer orders, ensuring accuracy and completeness
- Coordinate with suppliers, logistics, and warehouse teams to ensure timely procurement and delivery of products
- Monitor and manage inventory levels to prevent stockouts and overstock situations
- Act as the primary point of contact for customers regarding order status, delivery updates, and any issues that may arise. Provide clear, timely, and professional communication to ensure customer satisfaction
- Identify and resolve order and supply chain discrepancies promptly, working with relevant departments to ensure smooth operations. Develop and implement solutions to prevent recurring issues
- Understand the delta between current state and future state, suggest improvement and support in materializing the appropriate changes
- Generate and analyze reports on order and supply chain performance to identify trends and areas for improvement
- Work closely with sales, logistics, and customer service teams to ensure seamless order fulfillment and supply chain operations
- Ensure all orders and supply chain activities comply with company policies and procedures, as well as any relevant regulations
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field
- 2 years of experience in order management, supply chain, or a related role, preferably in the consumer electronics industry
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal skills
- Proficiency in order management and supply chain systems (NetSuite a plus), as well as Microsoft Excel
- Ability to work in a fast-paced environment and manage multiple priorities
- Problem-solving skills and a proactive, solutions-oriented approach to identifying and addressing issues
- Strong customer communication skills to ensure a positive customer experience
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms.
